Datto surveyed more than 1,800 managed service providers (MSPs) worldwide to learn more about who they are and what they care about. Of those surveyed, only 17% were active Datto partners. The result: A wealth of data and insights from a diverse sample of MSPs on how they run their business, the solutions they use to serve clients, and their predictions for the next few years.

MSPs play an important role in helping their SMB clients implement and scale their IT operations, acting as their advisor for all things IT. But how can MSPs help businesses with more established IT infrastructures? The answer is co-managed
IT services. This eBook provides an introduction to the co-managed IT model—what it is and how it benefits MSPs and your clients.

It takes all kinds, folks, and you’re welcome to join us at ChannelPro Weekly no matter how much hair you have. Or don’t. Or what color it is.

Erick and Rich discuss what Microsoft’s huge partner program changes mean for its channel, explain why team-building events are more important than ever, and ponder how drunk you’d have to be to leave your dentures at a bar and never retrieve them.

As the founder and CEO of Technology Marketing Toolkit prepares for her annual IT Sales and Marketing Boot Camp next month, she shares some thoughts on what’s ahead.

Some matchups are competitive. Others not so much. And when it comes to bacon versus, well, anything, Matt, Rich, and returning guest host Brian Weiss, of ITECH Solutions, are in lockstep agreement.

Erick and Rich urge you to get in on compliance services even if you’re a regulatory newbie, explain why dumping low margin services regularly is a good idea, and make plans to place an order for Iron Mike Tyson’s ear-shaped cannabis edible.

Disaster recovery plans are widely accepted as a way to ensure all critical data, IT systems and networks can be recovered in any event classed as an emergency. These plans also ensure that corporate business objectives can be achieved during the disruption. In short, it is a plan that keeps a business operational.

In this issue: 2022 State of the Channel | Cold Calling 201 | ChannelPro Then and Now | Smart Hotels | Service Portfolio Management | AI for MSPs |

Erick and Rich dive into the upbeat numbers in this year’s ChannelPro State of the Channel report, explain why ticket escalation rate is a KPI, and ponder why anyone would think sneaking reptiles across the border in your pockets is a good plan.

Join Brian Doyle, Tim McNeil, and Robb Rogers, the hosts of the MSP Business School podcast, for a conversation with our own Joel Zaidspiner about why keeping pace with the IT industry’s latest is a must for managed service providers.

Live from sunny Mexico, our Joel Zaidspiner checks in with Blackpoint Cyber, CrewHu, and ScalePad.

It’s dangerous out there, ma. Always use toofah. If you don’t believe me, take it from Matt, Rich and returning guest host Lawrence Cruciana, of Corporate Information Technologies. They and this week’s interview guest—Grayson Milbourne, security intelligence director at Webroot—have plenty to say about ransomware-as-a-service, Log4j threats, and a bunch of other reasons why none of us can have too much toofah these days.

Erick and Rich tally up the reasons why direct-to-cloud BDR is on the rise, discuss a new and better way to sell BDR, and agree that the man who discovered a pearl worth thousands of dollars in his clam dinner is the good news story we need right now.

Live from the first ASCII Group event of the year, Joel Zaidspiner checks in with Binox MSP, HelpDesk.tech, and Redstor.

So maybe mom DOES love us best, but can you blame her? We’ve got Matt, Rich, and returning guest host Luis Alvarez, of leading-edge solution provider Alvarez Technology Group, here to discuss Nerdio’s melding of virtual and physical resource management, ThreatLocker’s innovative new network access control product, Pax8’s network security distribution deal with WatchGuard, and the secrets to thriving in the post-endpoint era of managed services.

Erick and Rich discuss the big integration news from Nerdio, explain why ensuring you have the service capacity you need to keep up with growth in advance is a wise idea, and celebrate the GOAT goat who assisted sheriff’s deputies in Virginia on an arrest.

This show’s going out to all of you who care about managed services, cybersecurity, and working with distributors. Except for YOU, Larry. Jerk.

Erick and Rich size up the strategic alliance between Nodeware and SOCSoter, explain why leading with security is a winning sales strategy these days, and suggest the perfect gift for next year’s Valentine’s Day: cologne that smells like French fries.

In this issue: Post-Endpoint Managed Services | Microsoft New Commerce Experience | Revved-Up Websites | Year Ahead in Processors | Review: Zyxel 2.5GBE Switch

If you thought your customers have bigger threats to worry about these days than ladders, you’ll be thinking again by the end of this episode featuring Matt, Rich, and their returning guest host, certified ethical hacker and MSP Michael Cocanower. You’ll also hear their thoughts about the latest revisions to Dell’s partner program, the new security executives at ConnectWise and NinjaOne, the latest developments in ransomware as a service, and the latest headaches associated with cyber insurance.

Erick and Rich discuss what the red-hot M&A market means for MSPs, why you should spell out roles and responsibilities for your employees in writing, and why stealing a car so you can find the one you parked someplace now forgotten is usually a bad idea.

Last year, channel pro Nancy Sabino sold her business to a larger MSP. Watch this webinar to explore the lessons she learned along the way about when to sell, why to sell, and how to sell.

Resources, news, and insights on securing employees and offering IT security solutions to battle the latest cyber threats from phishing to ransomware to malware while keeping business data secure.

Live from the recent 7 Figure MSP conference in Phoenix, Joel Zaidspiner checks in with Gradient MSP and SuperOps.ai.