How Thread’s Voice AI Helps MSPs Capture Missed Opportunities in Service Desk Calls
March 23, 2026 | Anjali Fluker
Co-founder and Chief Magic Officer Mark Alayev explains how voice interactions offer a great opportunity for MSPs.
Sponsored Content
How Thread Modernized Ticket Intake at CCS Technology Group
March 9, 2026 | ChannelPro Network
Thread’s automation platform reduced dispatcher workload and helped CCS standardize ticket triage across channels.