IT and Business Insights for SMB Solution Providers

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August 27th, 2021 | ChannelPro
Rich is back from vacation and ready to talk with Erick about Pulseway’s automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity. - Read More
 
August 13th, 2021 | ChannelPro
Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal. - Read More
 
August 4th, 2021 | Rich Freeman
Speakers at the “explore”-themed conference dived into security, artificial intelligence, the Internet of Things, customer experience, and IT diversity. - Read More
 
August 2nd, 2021 | Colleen Frye
Join two IT industry sales and business experts as they discuss the importance of having a diverse sales team, and how to reduce some of the barriers underrepresented candidates face. - Read More
 
July 30th, 2021 | ChannelPro
This week, Erick and Rich discuss new reporting and cloud billing reconciliation products from ConnectWise, keeping a closer eye than usual on employee morale and engagement, and a bar in London serving “puptails” to pets. - Read More
 
July 23rd, 2021 | ChannelPro
Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls. - Read More
 
July 16th, 2021 | ChannelPro
Erick and Rich discuss why Microsoft’s new Windows 365 may be a game changer, why the time has come to start attending live events again, and why leaving your house vulnerable to break-ins can occasionally have fortunate consequences. - Read More
 
July 14th, 2021 | Matt Whitlock
CPN Sports anchor breaks down which of the latest and greatest hardware will be top picks for the upcoming season. - Read More
 
July 10th, 2021 | Rich Freeman
Advanced planning, constant communication, and redundant management tools have helped experienced Kaseya partners continue supporting customers despite a week without an RMM system. - Read More
 
July 9th, 2021 | ChannelPro
This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view. - Read More
 

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