IT and Business Insights for SMB Solution Providers

Resources

White Paper
Case Study: Server Backup Town of Colonie
June 1st, 2020
The stories of ransomware attacks have unfortunately become more common, especially among municipalities. But, when the Town of Colonie, in the greater Albany, NY region, became the latest to fall prey to a ransomware attempt, the outcome was different than many others thanks to protection from Carbonite. Find out how Colonie avoided the outcome of so many other ransomware victims in this case study.
White Paper
Expert Guide: Adding Managed Security
May 14th, 2020
Security is a hot market, with businesses of all sizes gaining ever-more understanding of the need to protect their IT infrastructure and digital assets. IT solution providers can capitalize on this trend by adding managed security services to their portfolio.
White Paper
Expert Guide: Profiting from the Cloud
May 7th, 2020
Cloud partners are steadily diversifying beyond low-margin offerings like Office 365 licensing into more demanding - and profitable - online opportunities requiring deeper expertise. This Expert Guide covers how to get your business ready for Cloud 2.0, the ins and outs of custom cloud application development, and the benefits of building custom cloud solutions, plus it takes a look at a hybrid future.
White Paper
Increasing Revenue with Carbonite Office 365 Backup
April 30th, 2020
Many IT service providers have moved, or are in the process of moving, their customers to Microsoft Office 365. Carbonite Backup for Office 365 backup represents another potential opportunity for IT service providers. However, you may need to educate customers about its importance. In this document you’ll learn about the benefits of Office 365 backup, how to discuss it with your customers, and potential go-to-market strategies.
White Paper
Why Hackers Hack
April 20th, 2020
As cybersecurity grows more complex, criminals around the world are evolving along with it. Their methods leave you vulnerable and many organizations are at risk. Staying informed on this ever-changing landscape is vital. In this educational eBook, explore the minds of hackers and open the window into their world.
White Paper
Smoke and Mirrors: AI and Machine Learning
April 20th, 2020
Over the last several years, the use of artificial intelligence (AI) and machine learning (ML) has maintained consistent growth among businesses. Despite the increase in adoption rates for these technologies, more than half of IT decision makers admitted they do not fully understand the benefits of these tools.
White Paper
Lockdown Lessons
April 20th, 2020
In today’s cyber-climate, if you don’t have a good security setup, the chances you’ll get breached get higher every day. That means all the customers who trust you will have their confidence shaken—no matter how good your products or services are.
White Paper
Six Months Later: Secrets of Choosing RMM Tools that Last
April 1st, 2020
How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset. Simply complete the form below to read the full white paper.
White Paper
The Right Fit: Winning Customers by Finding the Right Program Fit
April 1st, 2020
No one likes the hard sell. In business-to-business sales (B2B), you need to take a more consultative approach that leads to a win-win for you and the client. That means you need to understand their needs, and more importantly, meet those needs with your pitches. That’s what this eBook is all about—understanding customer objectives and matching your programs and pitches to them.
White Paper
Tips for Choosing RMM Tools That Last
March 31st, 2020
If you choose your products based on features like most businesses do, you could be overlooking the factors that truly help you evaluate a product’s longevity, and if you choose the wrong tool, you could end up switching vendors again in six to eight months. Check out this guide to help you pick the RMM right for you and make it a long lasting investment.

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