IT and Business Insights for SMB Solution Providers

Resources

White Paper
April 20th, 2020
Over the last several years, the use of artificial intelligence (AI) and machine learning (ML) has maintained consistent growth among businesses. Despite the increase in adoption rates for these technologies, more than half of IT decision makers admitted they do not fully understand the benefits of these tools.
White Paper
April 20th, 2020
In today’s cyber-climate, if you don’t have a good security setup, the chances you’ll get breached get higher every day. That means all the customers who trust you will have their confidence shaken—no matter how good your products or services are.
White Paper
April 1st, 2020
How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset. Simply complete the form below to read the full white paper.
White Paper
April 1st, 2020
No one likes the hard sell. In business-to-business sales (B2B), you need to take a more consultative approach that leads to a win-win for you and the client. That means you need to understand their needs, and more importantly, meet those needs with your pitches. That’s what this eBook is all about—understanding customer objectives and matching your programs and pitches to them.
White Paper
March 31st, 2020
If you choose your products based on features like most businesses do, you could be overlooking the factors that truly help you evaluate a product’s longevity, and if you choose the wrong tool, you could end up switching vendors again in six to eight months. Check out this guide to help you pick the RMM right for you and make it a long lasting investment.
White Paper
March 31st, 2020
Researching RMM systems, but not sure what you need? Not sure of which features in an RMM you need most? Check out this compiled a list of essentials to help you with your search and get you that much closer to choosing the right RMM system for you. Simply complete the form below to read the full white paper.
White Paper
March 12th, 2020
Better service is always in demand from customers which presents more opportunities for revenue growth to MSPs. The demand is especially high in the cybersecurity market, though it grows more challenging with high competition and resources required to implement solutions. Check out how you can get ahead in the market by building these six services around security to boost your revenue.
White Paper
March 12th, 2020
With the evolution from EDR to XDR, as well as the introduction and quick rise of advanced malware such as ransomware and fileless malware, the small and medium businesses that make up the bulk of an MSP’s customer base are in dire need of help when fortifying their cyber defenses. As an MSP, your clients rely on your knowledge, expertise, and ability to stay one-step ahead of the bad guys.
White Paper
March 12th, 2020
In the Office 365 era, complementing the built-in security of Office 365 and other cloud services can not only unlock additional recurring revenue streams, but also enable compliance, visibility and better overall protection for your customers. Leverage this check-list to discover opportunities. Simply complete the form below to read the full white paper.
White Paper
January 14th, 2020
This report comprised of statistics pulled from a survey of 1,400+ managed service providers (MSPs), our partners, and clients, around the world to provide unique visibility into the state of ransomware from the perspective of the IT Channel.

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