IT and Business Insights for SMB Solution Providers

Resources

White Paper
May 22nd, 2015
Understanding the return on investment of managed patching—for both MSPs and their customers
White Paper
May 15th, 2015
In this document, you will find information to help you understand the importance of creating and utilizing a Managed Services Agreement to help clearly define the scope of your services, set appropriate expectations, and record the common understanding of each party's responsibilities in the service relationship.
White Paper
May 14th, 2015
In addition to adopting the appropriate tools and technology to power Managed Services delivery in order to maximize efficiencies and maintain SLAs, the Solution Provider will need to develop effective processes and procedures for operating their service desk.
White Paper
May 13th, 2015
Industry & Technology Overview, Business Considerations and Cloud Marketing Strategies
White Paper
May 13th, 2015
In this document, you will find information to help you understand proper techniques and best practices for the Project Management role in the service delivery process.
White Paper
May 12th, 2015
In this document, you will find information to help you understand proper techniques and best practices for the Sales Engineering role in the service delivery process.
White Paper
May 11th, 2015
In this document, you will find information to help you understand how to position Cloud Computing Services in your solution stack and price them profitably for your prospects and clients.
White Paper
April 23rd, 2015
IDC Market Spotlight sponsored by Ingram Micro and Microsoft
White Paper
April 23rd, 2015
IDC Market Spotlight sponsored by Ingram Micro and Microsoft
White Paper
April 22nd, 2015
IDC Market Spotlight sponsored by Ingram Micro and Microsoft

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