IT and Business Insights for SMB Solution Providers

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White Paper
Secure Payment Transactions and Consumer Information from Point-of-Sale to the Server
June 4th, 2015
Intel delivers flexible, end-to-end data protection for retail point-of-sale transactions—any device, anywhere, anytime.
White Paper
How to Deal with a Perfect Storm of Disruption in the Managed Services Business
May 24th, 2015
A personal perspective on the challenges facing the Managed Services industry and the strategies you can use now to survive and thrive transformational change
White Paper
Marketing Managed Cloud Services Without Saying "Cloud"
May 24th, 2015
Why successful MSPs keep the focus on the value of managed services when selling a managed cloud offering
White Paper
The Help Desk and the NOC: What MSPS Need and Why
May 23rd, 2015
Critical to the success of virtually every high growth managed service provider (MSP) are network operations centers (NOCs) and help desks. MSPs with high performing NOCs and help desks can find these services are a vital underpinning to their successful operations. This whitepaper discusses NOCs and help desks, and what factors MSPs should consider when setting them up.
White Paper
Selling Cloud Services to the Right Customers
May 23rd, 2015
How to help more customers make the shift to a managed cloud offering and reach the maximum addressable market
White Paper
Evaluating RMM Solutions: Three Key Criteria for Growth-Oriented MSPs
May 22nd, 2015
Scalability is essential to the profitable growth of any managed services business. To support hundreds customers and potentially thousands of devices leanly, efficiently and responsively, managed service providers (MSPs) need access to remote monitoring and management (RMM) capabilities such as task automation, remote controls, detailed activity reporting and more.
White Paper
Why Patch Management Matters
May 22nd, 2015
Understanding the return on investment of managed patching—for both MSPs and their customers
White Paper
Creating an Effective Managed Services Agreement
May 15th, 2015
In this document, you will find information to help you understand the importance of creating and utilizing a Managed Services Agreement to help clearly define the scope of your services, set appropriate expectations, and record the common understanding of each party's responsibilities in the service relationship.
White Paper
Processes and Procedures Necessary for Managed Services Delivery
May 14th, 2015
In addition to adopting the appropriate tools and technology to power Managed Services delivery in order to maximize efficiencies and maintain SLAs, the Solution Provider will need to develop effective processes and procedures for operating their service desk.
White Paper
The Cloud Computing Primer
May 13th, 2015
Industry & Technology Overview, Business Considerations and Cloud Marketing Strategies

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