Topic: Managed Services - Page 311

Under a new alliance agreement, GMS Live Expert will now handle U.K.-based Inbay’s help desk duties, provide NOC services to North American clients who want onshore technical support, and offer Inbay’s offshore NOC services to price-sensitive customers.

Named Aurora and due to reach market in December, the new system is designed to help users of Fortinet’s FortiSIEM more easily manage and operate that complex system.

The new TeamViewer Tensor includes robust auditability, account management, and deployment functionality. Forthcoming AR and IoT features in TeamViewer’s legacy solution are designed to enhance remote collaboration and device monitoring.

Both efforts will culminate at the vendor’s IT Nation Connect conference in Orlando this November.

Called Kaseya Compliance Manager, the new system is based heavily on RapidFire Tools’ Audit Guru product. RapidFire Tools will continue operating as an independent business unit, and continue selling, supporting, and enhancing all of the products it offers today.

The committee includes a select group of eight IT professionals, including Joe Balsarotti of Software To Go (pictured).

Advice from an experienced channel pro on what to say to clients who don’t understand the difference between what you know about IT and what they do.

Workspace ONE customers can now easily and securely manage printing from iOS and Android devices using ThinPrint Mobile Print

InDoc, a new and free feature of the vendor’s Network Detective Reporter solution, offers smaller and less established MSPs a lightweight, entry-level alternative to more sophisticated documentation products from companies like IT Glue and Passportal.

The two-day educational and networking event featured an agenda geared to help MSPs grow their businesses.