Topic: Managed Services - Page 134

Named ConnectWise Engage and powered by technology from PRM vendor Webinfinity, the new system is the latest expression of ConnectWise’s ambition to offer single-pane-of-glass access to all of the tools and resources MSPs need to serve customers.

Announced alongside a new desktop application with significantly enhanced functionality, the company’s “business messaging” technology is designed to serve as an alternative to Slack and Microsoft Teams for organizations with less than 250 users.

In a series of new investments, the distributor is adding latest-generation products from Lexmark and other manufacturers to its catalog, hiring additional sales specialists to promote those systems, and introducing new financing options for purchasing them.

The cloud-based offerings feature private label and co-branded reseller models that according to Intermedia enable channel pros to collect at least five times more revenue than they can through traditional commission-based agent schemes.

Enhancements unveiled today include new managed detection and response capabilities, a solution MSPs can use to better protect their own assets, and new automation functionality for the vendor’s RMM solution.

The managed threat hunting, detection, and response service is designed to let users of the vendor’s Intercept X endpoint security solution combine that system’s behavior-based AI with expertise from skilled analysts to act on threats faster and more effectively.

The new feature lets MSPs view data on topics like license counts and expiration dates for all of their customers, versus one client only. It arrives shortly after new integration with Continuum’s BrightGauge reporting solution.

IT business owners gathered in Michigan to swap war stories and gain business-building strategies.

The day-long event gathers channel pros and security experts to discuss insights, research, and best security practices for the Internet of Things.

SkyKick’s cloud migration and management services and ConnectWise’s line-of-business solutions for MSPs are the latest offerings available through the D&H Cloud Marketplace.