Topic: Hardware - Page 56

Accompanied by “direct touch” sales and engineering resources tasked with helping partners close deals, the new hardware, software, and cloud-based security products are designed to propel SonicWall upmarket into companies with 500 to 2,500 seats.

The newest addition to the ConnectWise product family, which currently provides centralized control over cloud computing solutions, will soon perform similar functions for backup and security solutions from ConnectWise’s vendor partners.

The new offerings provide hardware, supplies, and services for a single monthly fee, and can be delivered on a white-label basis.

Both BDR vendors have made it easier for MSPs to monitor, provision, and invoice services from directly within the ConnectWise Manage PSA system and ConnectWise Automate RMM solution.

The tie-in lets users of Unitrends MSP backup and disaster recovery solutions view and manage alerts in their PSA console, automatically create backup-related tickets, and sync client information across their Autotask and Unitrends MSP accounts.

Speaking at the company’s 2018 Automation Nation event today, Chief Product Officer Craig Fulton (pictured) described a platform philosophy aimed at offering MSPs single-pane-of-glass control over its own solutions and those from its ecosystem of partners.

CEO Austin McChord tells attendees at the annual MSP partner gathering, the first since Datto’s merger with Autotask, that the company’s commitment to their success includes an open and broad portfolio, an obsessive MSP focus, and delivering groundbreaking technology.

Designed to improve technician productivity and billing accuracy, the new, closer synchronizations arrive as Autotask parent Datto kicks off its annual U.S. partner event in Austin, Texas.

The new feature, which can automatically open support tickets in the vendor’s PSA system, gives end users an alternative to email and phone calls for interacting with help desks about technical issues.

Expected to officially go into production late next month, version 18.1 of the vendor’s flagship PSA product employs a clean, web-friendly look and feel designed to make working in the system dramatically easier for technicians and service managers.