IT and Business Insights for SMB Solution Providers

Erick Simpson

A Technology Businesses and Channel Growth and Transformation Consultant | Business Process Improvement, M&A and Integration Expert

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after  business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Consulting Services for MSPs and Channel Vendors:


Managed Services Blog
October 25th, 2012 | Erick Simpson | Managed Services Blog
The Service Dispatcher participates in the service provider's incident management and resolution processes, and schedules and assigns resources to deliver all client services, whether they are remote or onsite support or services conducted at the provider's location or elsewhere, such as a - Read More
October 24th, 2012 | Erick Simpson | Managed Services Blog
All attendees will be entered into a drawing for a new iPad during this special Webcast! You can simplify your pathway to the Cloud on Tuesday, October 30th at 9am PDT/12pm EDT! Click Here to Register Now! According to Gartner, “As aspects of the cloud move into mainstream adoption, each - Read More
October 24th, 2012 | Erick Simpson | Managed Services Blog
Thanks again for joining us during today's MSP PSA Configuration Webcast, and your patience while we worked out the bugs in our recorded video rendering process. The good news is, we have resolved these, and you can now view today's short, 30 minute presentation. Click here to view the recording of - Read More
October 23rd, 2012 | Erick Simpson | Managed Services Blog
A quick reminder that our special, 30 minute Webcast on optimizing your PSA solution today begins in less than 2 hours - I know that you will receive value from attending it. I thought I'd provide you a glimpse of what we'll be covering, so that you can be prepared with any questions you might have - Read More
October 19th, 2012 | Erick Simpson | Managed Services Blog
Your PSA solution is your most critical service delivery line of business application. When properly configured, it helps you meet SLAs, reduces your labor costs, increases service delivery and project deployment efficiencies, helps improve client satisfaction and retention and accelerates the - Read More
October 18th, 2012 | Erick Simpson | Managed Services Blog
The amount you should budget for marketing should be determined in part by your organizations' annual gross revenue. The average IT solution provider will allocate 3-5% of their annual gross revenue towards marketing, while Best in Class solution providers will allocate 8-10%. If you are going to - Read More
October 18th, 2012 | Erick Simpson | Managed Services Blog
  Well, we’re now well into October, and we want to make sure we do everything we can to help you start and finish the 4th Quarter of 2012 with a Bang! What better way to jumpstart your Q4 success than to join us in Washington - Read More
October 17th, 2012 | Erick Simpson | Managed Services Blog
Once you determine your full hourly burden, it is actually a pretty straightforward process to calculate your true cost of it service delivery, the profitability of your service desk, T&M and professional services offerings, and your billable staff. In order to accomplish this, you must first - Read More
October 16th, 2012 | Erick Simpson | Managed Services Blog
The Origin of the Sales Process While the business of selling goods and services has been around for thousands of years, it is important to note the history of the sales process. It is thought that the first structured sales process was developed by John Henry Patterson, of National Manufacturing - Read More
October 15th, 2012 | Erick Simpson | Managed Services Blog
What does it take to become a Best in Class IT Solution Provider Marketer? To answer that question we need to first understand the definition of a Best in Class Solution Provider: your pre-tax net income is in the top 25% of all other solution providers in your same predominant business model. - Read More