Topic: Managed Services - Page 208

This week, Erick and Rich discuss IT By Design’s new “business operating system” for MSPs, why aiming for perfection can keep you from success, and the cruelty of taking a cow with you to the McDonald’s drive thru.

The new system, which includes an outsourced managed detection and response option, is part of a larger effort by the company to expand beyond its roots in data center services into security offerings as well.

The ChannelPro SMB Forum New England gathered MSPs, IT consultants, VARs, and integrators to discuss business strategies and technology trends for a changing workplace.

Called RiskResponder, the new tool is designed to give MSPs an intuitive, consistent way to act on an expanded list of security dangers that now includes invalid remote desktop connections and disabling local security tools like Microsoft Defender.

Called Team GPS, the new solution is designed to help channel pros better manage critical tasks like formulating business plans, monitoring customer satisfaction, and conducting employee performance reviews.

Protect yourself and your customers from security vulnerabilities that could open the door to outages or cyberattack.

Together, Password Boss’s password management software and AutoElevate’s software will offer a “one-two punch” for securing SMBs, according to Password Boss CEO David Bellini (pictured).

Don’t settle for the small fries, people. Real entrepreneurs, like this week’s guest host, Sitima Fowler of Iconic IT, put in the work to enjoy a large fries lifestyle. You’ll hear all about it on this week’s show, too, along with what she, Matt, and Rich have to say about Ingram Micro’s cloud revenue management tool, Pulseway’s automated self-serve client portal, best practices for social media marketing, and building profitable cloud service bundles.

Rich is back from vacation and ready to talk with Erick about Pulseway’s automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity.

First shipped overseas earlier this year, the stripped-down PSA solution focuses on a cloud service provider’s most important and time-consuming tasks: quoting, provisioning, billing, and reconciling as-a-service income against expenses.