News
Future of Customer Service: Will AI Take Over?
As customers push for faster, better service, many MSPs are thinking about incorporating AI in some capacity to up the ante.
Maximizing MSP Growth: Leveraging Compliance for Profit, Minimizing Liability, and Strategic Upselling Techniques
Here are some ways IT services providers can proactively leverage compliance framework to ensure that their clients’ defenses are strengthened — and increase their own profits.
EXCLUSIVE INTERVIEW: Vicarius Answers the Question, ‘What Does Innovative Partnership Look Like?’
Learn how Vicarius takes a unified approach to cybersecurity and works to enhance channel partnerships.
Evolving State AI Regulations: Best Practices for Mitigating Risk
While AI technologies can unlock tremendous business value, they also have potential risks.
CCF 2024: CompTIA Unites Members as One Global Community, Announces New Advisory Councils and Cybersecurity Task Force
CompTia’s CCF 2024 event is a wrap, and it was three-days of announcements, panel discussions, workshops, and peer networking. There was cake, too.
Navigating the B2B Subscription Avalanche
The business landscape is transforming profoundly with the rise of the B2B subscription economy. Companies have embraced subscription-based models to access essential services, software, and products. This shift has reshaped how businesses operate, offering them flexibility, scalability, and cost-effectiveness. However, this accelerating trend comes with challenges, primarily in managing the ever-growing number of subscriptions. Rise […]
ConnectWise Gets ‘Smarter’ with AI-powered RPA
The company’s newest capabilities focus on hyper-automation through the addition of smart bots, enhanced workflows, and other features.
Channel Career Tracker: March 2024 Edition
Here’s our a roundup of career changes in the IT services industry for March 2024. Syncro Announces Seasoned MSP Leader Michael George as CEO Key quote from the Syncro press release: “Syncro and its partners are fortunate to have Michael join the company. When Michael took the helm at Continuum, he assembled an extraordinary team […]
5 Security Solutions You May Not Know About (But Probably Should)
An MSP should evaluate new or alternative solutions to see if they can enhance your stack, allowing you to better defend your customers and/or grow your margins.
Glimpses of ChannelPro LIVE: Chicago 2024
Didn’t make it to ChannelPro LIVE: Chicago? Here’s a look at what you missed.