IT and Business Insights for SMB Solution Providers

Autotask

News
BVoIP Adds CRM Integration Flexibility and Functionality to 1Stream Platform
October 2nd, 2020 | Rich Freeman
1Stream subscribers can now use the system to link their UCaaS solution with as many third-party CRM tools as they wish at no extra cost, and customize those integrations more easily on their own. - read more
 
News
RocketCyber Launches Managed SOC Solution
August 25th, 2020 | Rich Freeman
The outsourced as-a-service offering, which includes threat remediation assistance, is part of a strategic business model shift by RocketCyber from making security products to providing security services. - read more
 
News
BVoIP Releases Updates Aimed at Reducing Manual Management Interface Switching
June 8th, 2020 | Rich Freeman
The latest enhancements to the unified communications vendor’s 1Stream platform seek both to make jumping into PSA records easier and to reduce the need for switching interfaces by importing more detailed information. - read more
 
Article
The PE Effect
April 22nd, 2020 | Rich Freeman
Private equity investors are buying up managed services vendors. Will MSPs be winners, losers, or something in between as a result? - read more
 
News
Zix Introduces Integrated Cloud Productivity, Security, and Compliance Platform
April 16th, 2020 | Rich Freeman
Called Secure Cloud, the new offering adds products from Zix’s email security and archiving portfolio to a previously introduced Microsoft 365 ordering and billing platform from AppRiver, the cloud distributor Zix acquired last year. - read more
 
News
Unitrends Ships Automated Backup Error Monitoring and Remediation Tool
April 9th, 2020 | Rich Freeman
Called Helix, the new add-on for the vendor’s BDR solution draws on artificial intelligence to identify and address the sources of backup failures without human intervention. - read more
 
News
BVoIP Enhances 1Stream’s Reporting and Search Functionality, Adds New Integrations
April 6th, 2020 | Rich Freeman
The unified communications platform now displays call-related data for workgroups, supports more flexible search parameters, and interoperates with both the IT Portal documentation solution and the Busylight call status device (pictured). - read more
 
News
BVoIP Adds Granular PSA Connections and New Reporting Options to 1Stream
March 13th, 2020 | Rich Freeman
The recently introduced enhancements provide more control over what data the unified communications integration platform exchanges with ConnectWise Manage and Autotask PSA, and provides greater visibility into unanswered calls, among other topics. - read more
 
News
Liongard Adds Integration with Auvik
January 15th, 2020 | Rich Freeman
Officially announced during Auvik’s Frankly MSP Live partner conference, the new functionality lets Liongard partners import detailed information about routers, switches, and other network devices into their consolidated documentation data repository. - read more
 
Blog Entry
Managing Your Service Board - Class Starts January 14th
January 7th, 2020 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures 5-Week class starts January 14th - Five Tuesdays -January 14 - February 11 , 2020 - Register Now - All classes start a 9:00 AM Pacific - read more
 

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