IT and Business Insights for SMB Solution Providers

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News
March 25th, 2019 | Rich Freeman
In addition to reliability and speed improvements, the updated integration enables users of both systems to switch between them with a single click, reducing the time required to assess and remediate customer issues. - read more
 
News
March 22nd, 2019 | Rich Freeman
The new functionality enables Liongard’s Roar documentation discovery platform to import client accounts, automatically detect associated web domains and TLS/SSL certificates, and generate tickets about misconfigurations and other issues. - read more
 
News
March 21st, 2019 | Rich Freeman
MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well. - read more
 
News
March 21st, 2019 | Rich Freeman
The new offering provides access to product and technical support staff, partner resources, and co-brandable marketing materials that third-party vendors can use to create and promote connections to Datto’s products more easily. - read more
 
News
March 13th, 2019 | Rich Freeman
New capabilities introduced today by cloud exec Renee Bergeron (pictured) are designed to help channel pros mimic the best practices of resellers who emphasize client acquisition and customer service rather than backend operational processes. - read more
 
News
March 12th, 2019 | Rich Freeman
The new functionality, which provides access to information about tickets associated with specific contacts and configurations, underscores IT Glue’s continued dedication to integration with competitors of parent company Kaseya, according to VP of Product Luis Giraldo (pictured). - read more
 
News
March 10th, 2019 | Rich Freeman
The security vendor is staffing up on support, signing integration pacts with RMM makers, and more, according to channel chief Joe Sykora (pictured), who says a new tiered partner program structure with bigger discounts for top sellers is coming soon too. - read more
 
News
March 4th, 2019 | Rich Freeman
The vendor plans to bundle its new phishing simulation and end user education platform together with its flagship dark web monitoring service, and offer both at prices it says are significantly below what many MSPs currently pay for dark web protection alone. - read more
 
News
January 31st, 2019 | Rich Freeman
The latest edition of Datto RMM also includes a less disruptive approach to remote maintenance sessions using Microsoft’s PowerShell scripting tool. - read more
 
News
January 15th, 2019 | Rich Freeman
A new program called Goal Assist provides sales team training services, supplies expert speakers for demand generation events, offers direct help at sales meetings with potential clients, and more - read more
 

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