IT and Business Insights for SMB Solution Providers

Autotask

News
January 15th, 2020 | Rich Freeman
Officially announced during Auvik’s Frankly MSP Live partner conference, the new functionality lets Liongard partners import detailed information about routers, switches, and other network devices into their consolidated documentation data repository. - read more
 
Blog Entry
January 7th, 2020 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures 5-Week class starts January 14th - Five Tuesdays -January 14 - February 11 , 2020 - Register Now - All classes start a 9:00 AM Pacific - read more
 
News
November 12th, 2019 | Rich Freeman
Unlike BDR products, CloudOak’s Plan4Continuity lets MSPs earn recurring revenue from helping clients define and perform all of the steps needed to keep people safe and systems operational after a fire, tornado, or security breach. - read more
 
News
November 3rd, 2019 | Rich Freeman
Code-named “Flash," version 2.0 of 1Stream includes new Windows and Mac clients that condense formerly multi-step processes and a feature that automatically pops multiple windows connected to multiple external applications when users answer a call. - read more
 
News
October 23rd, 2019 | Rich Freeman
The cloud-based offerings feature private label and co-branded reseller models that according to Intermedia enable channel pros to collect at least five times more revenue than they can through traditional commission-based agent schemes. - read more
 
News
September 25th, 2019 | Rich Freeman
The new feature lets MSPs view data on topics like license counts and expiration dates for all of their customers, versus one client only. It arrives shortly after new integration with Continuum’s BrightGauge reporting solution. - read more
 
Article
September 19th, 2019 | Bob Coppedge
With a co-managed IT services offering, Simplex-IT extends its tools and processes to internal IT departments for a win-win partnership. - read more
 
Article
September 16th, 2019 | Rich Freeman
Vendors are building increasingly comprehensive suites of closely integrated RMM, PSA, and other managed services tools. Should MSPs use them? - read more
 
News
August 28th, 2019 | Rich Freeman
The new functionality, quietly introduced late last month, automatically creates PSA tickets after access rights, firewall settings, and other critical settings change and then highlights what’s new directly within the relevant documentation. - read more
 
News
August 10th, 2019 | Rich Freeman
The two relative newcomers to a market filled with name-brand vendors are both refining their onboarding and support processes before going after a bigger share of burgeoning demand for MSP business management software. - read more
 

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