IT and Business Insights for SMB Solution Providers

Autotask

News
March 13th, 2019 | Rich Freeman
New capabilities introduced today by cloud exec Renee Bergeron (pictured) are designed to help channel pros mimic the best practices of resellers who emphasize client acquisition and customer service rather than backend operational processes. - read more
 
News
March 12th, 2019 | Rich Freeman
The new functionality, which provides access to information about tickets associated with specific contacts and configurations, underscores IT Glue’s continued dedication to integration with competitors of parent company Kaseya, according to VP of Product Luis Giraldo (pictured). - read more
 
News
March 10th, 2019 | Rich Freeman
The security vendor is staffing up on support, signing integration pacts with RMM makers, and more, according to channel chief Joe Sykora (pictured), who says a new tiered partner program structure with bigger discounts for top sellers is coming soon too. - read more
 
News
March 4th, 2019 | Rich Freeman
The vendor plans to bundle its new phishing simulation and end user education platform together with its flagship dark web monitoring service, and offer both at prices it says are significantly below what many MSPs currently pay for dark web protection alone. - read more
 
News
January 31st, 2019 | Rich Freeman
The latest edition of Datto RMM also includes a less disruptive approach to remote maintenance sessions using Microsoft’s PowerShell scripting tool. - read more
 
News
January 15th, 2019 | Rich Freeman
A new program called Goal Assist provides sales team training services, supplies expert speakers for demand generation events, offers direct help at sales meetings with potential clients, and more - read more
 
News
January 8th, 2019 | Rich Freeman
Formerly the company’s president and COO, Weller succeeds company founder Austin McChord, who stepped down from that role last fall. - read more
 
Blog Entry
January 3rd, 2019 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures 5-Week class starts January 8th - Five Tuesdays -January 8 - February 5 , 2019 - Register Now - All classes start a 9:00 AM Pacific - read more
 
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December 6th, 2018 | ChannelPro Weekly
Joined by MSP Vince Tinnirello, of Anchor Network Solutions, Matt and Rich dive deep into the Datto-Autotask merger one year later, operational efficiency best practices, and marketing fundamentals. - read more
 
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November 14th, 2018 | ChannelPro Weekly
Don’t try and fool us. We know you haven’t attained donut-level status in the ChannelPro Weekly partner program yet. We’ll let you listen in anyway, though, as Matt, Rich, and guest host Karl Palachuk discuss Continuum’s analysis of the managed services market, Microsoft’s new VDI solution, StorageCraft’s new partner program, CloudJumper’s single-server WaaS solution, USB extenders old and new, and more. - read more
 

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