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This week, Erick and Rich discuss SaaS Alerts selling a piece of the business to its MSP partners, how to determine the time has come to hire a full-time service dispatcher, and the potential hazards of stealing location-sensitive smart speakers.
Erick and Rich ponder the strategic significance of Cytracom buying OmniNet, the importance of not customizing your managed service bundles, and the logic behind a newly developed technique for potty-training cows.Latest Slideshows
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Autotask
News
September 21st, 2021 | Rich Freeman
In an unusual arrangement designed to let channel pros participate in the success their adoption and deployment make possible, the cloud security startup is offering MSPs a chance to invest up to $500,000 in the company.
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Article
July 19th, 2021 | Colleen Frye
Metrics matter for anyone serious about growth, but which metrics matter most? Top industry experts weigh in.
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News
July 2nd, 2021 | Rich Freeman
Version 5.2 of the vendor’s flagship product, which arrived this week, lets MSPs collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more.
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Blog Entry
June 1st, 2021 | Karl Palachuk
I received this press release from Gradient MSP on their new offering.
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News
June 1st, 2021 | Rich Freeman
Available free of charge, the “data hygiene” system will eventually serve as the cornerstone of a larger data intelligence platform designed to help MSPs make smarter, more informed business decisions.
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Article
May 10th, 2021 | James E. Gaskin
Improved ticket management can transform chaos and contention into efficiency and profit.
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News
March 31st, 2021 | Rich Freeman
Version 5.1 adds a fully native iPad app and provides enhanced integration with Datto’s Autotask PSA and Splashtop’s remote control system.
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News
November 18th, 2020 | Rich Freeman
Called Pax8 Pro, the new tool provides automation, orchestration, and lifecycle management functionality for onboarding and offboarding cloud users, as well as checklist and reporting features designed to enhance efficiency and customer value.
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News
October 2nd, 2020 | Rich Freeman
1Stream subscribers can now use the system to link their UCaaS solution with as many third-party CRM tools as they wish at no extra cost, and customize those integrations more easily on their own.
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News
August 25th, 2020 | Rich Freeman
The outsourced as-a-service offering, which includes threat remediation assistance, is part of a strategic business model shift by RocketCyber from making security products to providing security services.
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