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Stuck at home like everyone else, Erick and Rich explore Ingram Micro's new cash-preserving credit programs, the importance (now more than ever) of using your PSA tool's dispatch portal, and proof that supply chain issues are affecting everyone these days, including Mexican drug cartels.
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Autotask
News
March 13th, 2020 | Rich Freeman
The recently introduced enhancements provide more control over what data the unified communications integration platform exchanges with ConnectWise Manage and Autotask PSA, and provides greater visibility into unanswered calls, among other topics.
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News
January 15th, 2020 | Rich Freeman
Officially announced during Auvik’s Frankly MSP Live partner conference, the new functionality lets Liongard partners import detailed information about routers, switches, and other network devices into their consolidated documentation data repository.
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Blog Entry
January 7th, 2020 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures
5-Week class starts January 14th
- Five Tuesdays -January 14 - February 11 , 2020 - Register Now
- All classes start a 9:00 AM Pacific
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News
November 12th, 2019 | Rich Freeman
Unlike BDR products, CloudOak’s Plan4Continuity lets MSPs earn recurring revenue from helping clients define and perform all of the steps needed to keep people safe and systems operational after a fire, tornado, or security breach.
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News
November 3rd, 2019 | Rich Freeman
Code-named “Flash," version 2.0 of 1Stream includes new Windows and Mac clients that condense formerly multi-step processes and a feature that automatically pops multiple windows connected to multiple external applications when users answer a call.
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News
October 23rd, 2019 | Rich Freeman
The cloud-based offerings feature private label and co-branded reseller models that according to Intermedia enable channel pros to collect at least five times more revenue than they can through traditional commission-based agent schemes.
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News
September 25th, 2019 | Rich Freeman
The new feature lets MSPs view data on topics like license counts and expiration dates for all of their customers, versus one client only. It arrives shortly after new integration with Continuum’s BrightGauge reporting solution.
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Article
September 19th, 2019 | Bob Coppedge
With a co-managed IT services offering, Simplex-IT extends its tools and processes to internal IT departments for a win-win partnership.
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Article
September 16th, 2019 | Rich Freeman
Vendors are building increasingly comprehensive suites of closely integrated RMM, PSA, and other managed services tools. Should MSPs use them?
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News
August 28th, 2019 | Rich Freeman
The new functionality, quietly introduced late last month, automatically creates PSA tickets after access rights, firewall settings, and other critical settings change and then highlights what’s new directly within the relevant documentation.
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