Erick and Rich sort through the new MSP business building resources from IT By Design, the importance of relinquishing control over work to your employees, and a man in Oklahoma who took the whole pant-less online meeting thing a few steps too far.

Join our not-currently-roving reporter Joel Zaidspiner as he chats with Blancco, Mailprotector, and Stridepoint.

With Yvette Steele, Rachel McGuiness, Susanne Tedrick, Karl Palachuk, and Jill Chapman

Listen in as Acronis, BVoIP, ConnectBooster, Pax8, and SOCSoter tell Joel Zaidspiner why they and other vendors logged 7,000 miles in three weeks to speak with MSPs, safely and in person, on the Channel Strong road tour of America.

Wondering how dangerous the cybersecurity landscape is lately? Don’t count malware variants. Count hoodie sales. After all, hackers wear hoodies, so more hoodies means more hackers. It’s simple! Just ask Matt, Rich, and guest host Rory Sanchez, CEO of True Digital Security, who also have thoughts on Kaseya’s new phishing defense solution and pending IPO, RocketCyber’s new managed SOC service, and a new cloud management vendor from the founders of N-able.

Erick and Rich examine the new venture by the founders of RMM pioneer N-able, explain why you should ensure all of your employees understand all of your customer touch points, and discuss a guy who has your coronavirus record for longest time between haircuts beat by 80 years.

Brian Weiss, CEO of ITECH Solutions, shares how his MSP firm came through a cybersecurity “war” stronger and transformed to a security-first company.

Check in on the news you need to know from Calyptix, EZ VPN, and Stratus Technologies in Joel Zaidspiner’s latest collection of candid vendor chats.

Updated for 2022! Use this list of critical supplies to ensure that you, your family, your business, and your clients have everything you need to withstand the unexpected.

A lot is at stake when it comes to NOC, especially around security measures, business continuity, and networkmanagement. You simply can’t afford to hire a provider that doesn’t adhere to the right NOC practices. In thisdocument, we outline the ten important questions MSPs should ask prospective NOC service providers to besure a large chunk of their business goes in ‘able hands’.

Simply complete the form below to read the full white paper.

You think M&As were hard before? Try the new kind involving bears and elk. Matt, Rich, and guest host Bruce McCully, chief security officer of MSSP Galactic Advisors, discuss that topic and others this week with Linda Rose of M&A consultancy RoseBiz.

Back on the job after a vacation break, Erick and Rich discuss NinjaRMM’s new data protection solution, why growing channel pros need to ensure longtime employees know they’re still valued, and a youngster who recently found a missing LEGO piece two years after losing it someplace only a toddler would put it.

Internet use is trending towards bandwidth-intensive content and an increasing number of attached “things”. At the same time, mobile telecom networks and data networks are converging into a cloud computing architecture. To support needs today and tomorrow, computing power and storage is being inserted out on the network edge in order to lower data transport time and increase availability. Edge computing brings bandwidth-intensive content and latency-sensitive applications closer to the user or data source.

The lack of staff or “lights out” nature of many loc al IT and mobile edge computing (MEC) sites makes operations & maintenance a challenge. This struggle worsens as the number of sites increase. How do you maintain IT resiliency in a c ost-effective way under these conditions? In this paper find out more on essential DCIM functions for small, unmanned edge computing sites and attributes of next-generation DCIM solutions best optimized for that type of environment.

In today’s world of being “on” 24/7, data centers are at the core of business and viewed as the way to create competitive differentiation. As data centers continue to expand and evolve, a flexible design approach will help grow business quickly without excessive capital outlay or overbuilding. Data center reference design tools will help you avoid many of the common pitfalls and with adaptable, modular options it’s possible to future-proof your data center while meeting your current business goals (and budget).

In this timely webinar, Rayanne Buchianico and Manuel Palachuk discuss the the right (and wrong) ways to use funds from the federal government’s Paycheck Protection Program and Economic Injury Disaster Loan program.

In this issue: Readers’ Choice Awards | Navigating the Post-COVID Cloud | Advanced Security Arsenal, Part 3 | IoT Playbook: Creating a Niche | Review: LG Gram for Business 17

Phishing has evolved from a single technique into many highly specialized tactics, each adapted to specific types of targets and technologies. Boiled down, all these tactics exist for the same purpose – to swipe confidential information from an unsuspecting target in order to extract something of value. But knowing about the hugely diverse set of today’s phishing tactics can help ordinary people, home and business internet users alike, to be more prepared for the inevitable instance when they become the target.

With both Microsoft Windows Server 2008/2008 R2 and SQL Server 2008/2008 R2 approaching their end of support (EOS) dates. For most businesses, the risks of running outdated applications narrows the decision down to two choices: upgrading on-premises or re-hosting in the cloud. Either way, large quantities of data will have to be migrated from one system to another. Find out more in these eBook how both paths can be simplified by using CarboniteÆ Migrate to facilitate the move.

Can’t be too safe out there these days, people. Mask those shoes! Then sit back and enjoy this week’s show, in which Matt, Rich, and guest host Carrie Simpson, of MSP marketing service Managed Sales Pros, discuss CompTIA’s new security threat intelligence sharing group, ChannelPro‘s 2020 Readers’ Choice Awards, and the tricks of the trade for rolling trucks to client sites safely in the era of COVID-19.

Erick and Rich applaud the launch of CompTIA’s security threat intelligence sharing group, urge MSPs to resist “quarantine fatigue”, and discuss a U.K. citizen who wore a face mask in public as required, but used it to cover a different part of his anatomy.

As part of the recent virtual ChannelPro SMB Forum, Colin Knox, head of community engagement at SolarWinds, talked with ChannelPro about the importance of customer experience.

Erick and Rich discuss Bitdefender’s new managed detection and response service, surveying your clients about changing needs caused by the coronavirus, and a new, totally sold out, style of Crocs sandals that look and smell like a bucket of KFC chicken.

Bleach! It keeps both your socks and your SOCs clean, if Matt and Rich are to be believed. And that’s just one of the hot topics they discuss this week with guest host and channel pro Michael Cocanower, of itSynergy. There’s also SonicWall’s latest security research, Bitdefender’s new managed detection and response service, Tech Data’s new Americas president, and Windows 10’s fifth birthday.†

Sitima Fowler, co-founder and vice president of marketing for Iconic IT, offers three tips on growing your MSP, and explains why it’s a lot like a recipe for chicken curry.