Topic: Managed Services - Page 179

Erick and Rich discuss the new platform and RMM solution from ConnectWise, the wisdom of identifying your worst customers now so you can fire them come January, and the latest oddball limited edition holiday offers from America’s fast-food restaurants.

This Expert Guide offers some helpful advice on incident response management, how to expand your security offerings by partnering with security providers, and what you should know about zero trust. It also provides some tips for protecting customers against phishing attacks and deep fakes, and highlights some common mistakes to avoid in your own practice.

This Expert Guide dives into some current opportunities, including adding services on top of Microsoft 365 rather than just selling licenses, developing deep expertise in Azure features to solve customer problems, and building high-margin cloud bundles.

Regulations are coming to managed services, and a new grassroots organization is working to give MSPs a say in that process.

According to Chief Product Officer Jeff Bishop (pictured), the platform is meant to provide a single interface for everything technicians do. The RMM solution is designed to be a faster, more scalable successor to the vendor’s two existing RMM products.

Being aware of the predisposition characteristics and following best practices can help MSPs prepare for and mitigate this type of insider threat.

The partnership brings domestic and international mobile connectivity solutions to TBI’s partner community.

Erick and Rich discuss Atera’s new AI-powered RMM automation feature, why you should ask vendors and distributors regularly about new resources for helping you grow, and a local election in Maine set to be decided by drawing straws.

The partnership brings SIP Trunking, Cloud PBX (UCaaS), SD-WAN (SASE) and MS Teams Direct Routing Solutions to TBI’s partner community.

To prevent more breaches of the kind that struck IT management solutions in the last year, the company says, MSPs must embrace cyber hygiene best practices and vendors must embrace independently audited security frameworks like BSIMM.