IT and Business Insights for SMB Solution Providers

Blog Entries

March 15th, 2019 | Karl Palachuk | Small Biz Thoughts
Just finished posting part six of a six-part series on tuning up your service board.Here's a quick summary:Part 1 = How Tickets Get Into the SystemPart 2 = Creating the Most Useful View of Your BoardPart 3 = The Flow of Tickets Based on StatusesPart 4 = How to Make Sure Tickets Don't Get LostPart 5 - Read More
March 10th, 2019 | Erick Simpson | Managed Services Blog
It's one thing to document your client networks - a critical process that can increase service efficiencies 30% or higher - but how do you securely store, share and update it? Your techs, engineers and customers need access to their - Read More
March 3rd, 2019 | Erick Simpson | Managed Services Blog
The Best IT and MSP Audio Sales Training COURSE EVER! On Sale Now Until March 15th - SAVE $50! How many cold prospects have you converted into paying clients recently? How many opportunities that were not referrals have you pitched and come up empty handed? Wouldn’ - Read More
March 1st, 2019 | Karl Palachuk | Small Biz Thoughts
This post is for everyone who is having trouble getting your break/fix clients over to managed service.I did a webinar yesterday with Zyxel and LOTS of people had questions, including several on this exact question. How do I get my break/fix client to sign a managed service contract??? I also - Read More
March 1st, 2019 | Jay Ferron | My information Resource
     A new elevation of privilege vulnerability has been discovered in the Cisco WebEx Meetings desktop app for Windows® by security researcher Marcos Accossatto from SecureAuth Exploits’ Writers Team.      This vulnerability, tracked as CVE-2019- - Read More
February 28th, 2019 | Jay Ferron | My information Resource
"Necurs is the multitool of botnets, evolving from operating as a spam botnet delivering banking trojans and ransomware to developing a proxy service, as well as cryptomining and DDoS capabilities," said Mike Benjamin, head of Black Lotus Labs. "What's particularly interesting is Necurs' regular - Read More
February 27th, 2019 | CompTIA | CompTIA Blog
The future appears to be quite bright for those who understand the business case for innovation. From blockchain, artificial intelligence, and virtual reality solutions to IoT and drones, IT services professionals are quickly adapting next-generation products and services for the SMB ‒ driving - Read More
February 26th, 2019 | Erick Simpson | Managed Services Blog
Back to Basics... I've been thinking a lot lately about what I should be doing differently in 2019 than I've done before to differentiate myself from my competitors and add more value to my client engagements. I'm been finding this tough to do, and I'm - Read More
February 26th, 2019 | Karl Palachuk | Small Biz Thoughts
My friends in the SoCal IAMCP (International Association of Microsoft Certified Professionals [or something like that]) are holding a big party - and you're invited.The SoCal chapter is the largest and probably the most active IAMCP chapter. Among their regulars is Justin Slagle from Microsoft. And - Read More
February 26th, 2019 | Jay Ferron | My information Resource
With DNS server being attacked all over the world, The Internet Corporation for Assigned Names and Numbers (ICANN) believes that there is an ongoing and significant risk to key parts of the Domain Name System (DNS) infrastructure.In the context of increasing reports of malicious activity targeting - Read More