Shorr Success Business Coaching
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D is for Dynamic Dialogue: Your Voice Is the Dealbreaker. Sound Confident or Get Tuned Out
Before your next pitch or team meeting, try this Success Exercise. What do you hear? Your voice may be costing you trust, clients, and influence. In 2017, I sat in a marketing conference surrounded by hundreds of attendees. The keynote speaker was Roger Love, a celebrity vocal coach known for training some of the biggest names […]
N – is for Networking: Feel Awkward at Networking Events?
Here Are 5 Conversation Starters to Help You Break-The-Ice If you’re reading this, chances are you’re a business owner who’d rather stay behind the computer screen than walk into a room full of strangers. You’re not alone, please keep reading. I’ve worked with so many tech professionals who feel the same way. The idea of […]
A is for Appearance: The Psychology of Presence and Professionalism
Would you trust you—based on how you show up? Recently, my husband and I had the opportunity to exhibit at the inaugural Ocean State Dental Association conference. As we set up our booth, I couldn’t help but notice the vendor across from us – Crown Uniform. Our conversation quickly turned to the power of uniforms […]
R is for Respect: You’re Leading, Even If You Don’t Realize It
It was my daughter who first said, “Mom, you have to watch this TED Talk.” She knows I’m always on the lookout for stories or videos that spark reflection and shift perspective. And she was right—Drew Dudley’s Leading With Lollipops hit me straight in the heart. In this short Ted Talk, Drew shares how a simple, seemingly forgettable moment—a […]
B is for Behavior: Lead by Inspiring, Not Demanding
The foundation of leadership begins with the behaviors that build confidence and loyalty. In the early 1990s, before I had my own business, I worked for a manager named Fred who completely shifted my perception of what a leader should be. When I first met Fred, he seemed like a good manager. He asked questions […]
What You Meant Isn’t Always What They Heard: Closing the Gap Between Intention and Interpretation
Why clarity in communication is your most powerful business tool and how to ensure your message is truly understood Have you ever been stumped by a colleague’s response thinking: “Wait… how did they get that from what I said?” I had that moment last week. As small business owners, we’re constantly looking for ways to […]
Why AI Won’t Save Your MSP—And What Will
Is your organization missing the single ingredient that could shift you from being just a service provider into a strategic partner. At a recent Kaseya Connect Local event in Los Angeles, I asked a room full of MSP and IT business owners a question that should be foundational to any client-facing business: “What is emotional intelligence?” Crickets… […]
What Else Builds Connection Besides Lunch?
5 Free Ways to Strengthen Client Relationships and Improve SG&A As an owner of a small business and coach for small business owners and leaders, I am always analyzing expenses and profits. Today, let’s talk about SG&A — that’s Selling, General, and Administrative Expenses. These are the everyday costs of running your business that aren’t […]
What Is Your Image Saying About You?
Take This One Challenge to Find Out. I recently attended the IT Nation Secure 2025 conference, and I’m still glowing from all the incredible energy. This event was such a rewarding opportunity to connect with brilliant leaders in our industry, dig into the latest cybersecurity and MSP trends, and share some of my own passion […]
You Sent Your AI to the Meeting? Why Human Presence Still Matters in a Digital World
Your AI Notetaker Can’t Build Trust—But You Can Earlier this week, I joined a video call with a few other business owners. Everyone showed up—except one person. Instead of attending, they sent their AI notetaker. No message, no heads-up, no explanation. Just a silent bot with a blinking “recording” icon, quietly logging every word. We […]