Shorr Success Business Coaching

This post is also a letter to my email followers, that I thought you’d find benefit from too. I recently returned from IT By Design’s Build IT 2026 Conference. Not only did I leave that conference with some AI action steps to bring back to my own IT Business, I also left with a sense of personal […]

What my two-week European vacation reminded me about self-respect, renewal, and showing up as your best self at work and at home. I’ve taken some time off from posting because I just returned from a wonderful two-week family vacation to Europe. While it would have been lovely to lounge poolside with a good book all […]

Seeing Red, White, and Blue in a Whole New Way: What Color Communicates Before You Speak This week I had the opportunity to attend a fascinating webinar with guest expert Leatrice Eiseman, Executive Director of the Pantone Color Institute. She shared that when Pantone began naming a Color of the Year in 1999, their decision […]

What happens when your team wings it on the phone and how documented scripts and triage procedures can restore trust and improve client satisfaction. There are moments in business that humbly remind you that good intentions do not equal good experiences. I had one of those moments when my IT company lost a client, not […]

  Technical skills get you in the room. Your brand closes the deal. Have you ever been in a bidding war with two or three other MSPs and won? Think back to that moment. What set you apart from the competition? Chances are, it was not price. A colleague of mine won a deal over […]

Setting Expectations: The Relationship Skill Most Leaders Skip (and Pay For Later) I keep hearing the same stories from small business owners, over and over again. That project that feels like it’s dragging on forever and no one’s quite sure why. You’re waiting on a response that should have come by now. A meeting ends awkwardly because […]

Why Preparation Reveals So Much About Candidates, Prospects, and Potential Partners Nearly 10 years ago, Marketing Expert, Robin Robins taught me a question that I still use in an interview or new prospect meeting today. The question is: “What do you know about me and my company?” I first used it in interviews. Now I use it […]

When Cheap Becomes Costly Recently, my cousin messaged our family group chat that made my heart sink. Her Spirit Airlines flight to South Carolina had been canceled without warning. No meaningful explanation. Just… gone. She scrambled to rebook, only to find that other flights were either unavailable or outrageously expensive at the last minute. And she […]

One Manager Taught Me Everything Not to Do Early in my career, I worked for a manager named Fred. At first, he seemed supportive. He asked questions, appeared engaged, and even gave me a thoughtful holiday gift. I believed I was in good hands. Then, without warning, Fred told me that someone hired after me […]

What Two Banks Taught Me About the One Skill That Keeps Clients Forever A colleague of mine recently lost her parent. In the middle of grief, she found herself navigating something no one warns you about: the logistical avalanche that follows a death. Accounts to close. Assets to transfer. Institutions to notify. And in her […]