This report comprised of statistics pulled from a survey of 1,400+ managed service providers (MSPs), our partners, and clients, around the world to provide unique visibility into the state of ransomware from the perspective of the IT Channel.
Taking a break from the slopes during his ski vacation, Erick talks with Rich about the surprising departure of Renee Bergeron from Ingram Micro, the rewards of saying “no” to customers sometimes instead of “yes,” and the death grip Windows 7 seems to have on the last PCs running it.
Prepare for some odd sights as Erick and Rich, who is visiting with ChannelPro technical editor and shameless prankster Matt Whitlock, discuss a foiled attempt to sell stolen MSP administrative credentials, the importance of getting liability waivers from your customers, and the ideal Valentine’s Day gift for that not-so-special someone.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
What if a construction company decided to repeatedly add new floors to a building without reviewing the strength of the current structure? The potential for a major catastrophe (collapse) will escalate exponentially with each new block or board added to the infrastructure. That’s why they - Read More
Last year, we found that three in four IT firms believed their healthcare clients were eager to incorporate new technologies into their practices. Our study also found that among healthcare providers, 59 percent were excited about the prospect of telemedicine and 79 percent were interested in - Read More
With SaaS and cloud computing capturing the attention of the IT industry and the community at large, significant issues are moving to the forefront. Security, downtime, connection speeds, and legal compliance concerns all need to be addressed while adoption continues to climb. In order for the IT - Read More
Five more weeks until we meet at Breakaway in San Antonio. For me, that means I got 5 weeks to figure out who I want to see, which sessions will mean the most to my business and which vendors might have the best opportunities for helping me make new profits. It also means I've got 5 - Read More
In business, you must have your elevator pitch down. Most of the time you get a max of 30 seconds to catch someone's attention.Got your pitch down? Now can you take it to a video level? Let's put it to the test. Attendees and sponsors at Breakaway, grab a video camera and - Read More
One of my all-time favorite taglines goes back a few years; Burger King’s “Have it your way” campaign. The slogan was simple and to the point, telling prospective customer that their chain’s ordering process was more flexible than their competitor’s, proclaiming - Read More
Let’s flash back to the 1980s, when channel resellers were receiving healthy margins selling OEM equipment to small and mid-sized businesses. Over time, those profit percentages were eroded by competitive forces and manufacturers looking to improve their bottom line. That was one factor that - Read More
Note: This is the sixth of eight blog entries in which I examine managed services best practices identified in the CompTIA MSP Partners 2010 market research.We’ve all heard the expression “it takes money to take money” and tacitly nod our head in agreement; best in class MSPs don - Read More
After incorporation, many small businesses make a federal tax election know as a “subchapter S” election; these businesses are then typically referred to as an “S corporation”. The benefit of an S corporation election is that the entity can “pass-through” - Read More
Members of the CompTIA EU IT Services and Support Forum gathered at the Computacenter facilities in Kerpen, Germany (near Cologne) this week for a face-to-face quarterly community meeting. Attendees came from near and far (including Azerbaijan!) to discuss the latest opportunities and challenges in - Read More