IT and Business Insights for SMB Solution Providers

Blog Entries

February 10th, 2010 | CompTIA | CompTIA Blog
After several cycles of tough international economic conditions, CompTIA’s IT Services and Support Executive Forum will highlight the industry opportunities at its first 2010 meeting in Canada. The event will be held today, in Richmond Hill, Ontario, with many IT service leaders in attendance - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
It is hard to believe that a full decade has gone by from a time when fear, angst, and anxiety across many aspects of the channel was focused on the “what ifs” of Y2K. You would be hard pressed to pick up any publication and not see something about the Y2K situation. Here it is ten - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
As the economy starts to turn around, one positive that can be taken from the economic downturn is that business executives see the value of IT increasing (according to a recent report from Accenture and the Economist). The majority of the executives questioned said that the economic downturn has - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
Something that has occupied a lot of my thinking lately is the development of an industry-wide standard for managed services.  No matter who I talk to, from large OEM manufactures to the smallest of service providers, each sees value in the development of a standard that clearly communicates - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
Pick up any technical journal, read any relevant blog, talk to any industry pundit and you can’t help but notice that there’s a lot of confusion in the cloud marketplace today.Vendors are telling customers that everything’s moving to “the cloud.” It’s better, - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
Good, timely information is valuable.  A recent trip to New York reminded me of this when my wife and I made a last minute decision to eat at a trendy restaurant in SoHo. After a quick call, I secured a table, but only if we could get were there in the next half hour.  I punched the - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
It seems to me that a good starting point of any managed services conversation is to agree just what managed services are.  Though there are a lot of definitions that have been floated in the technology field, I like the definition that we at CompTIA vetted in managed services research last - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
Xerox will sponsor the CompTIA Educational Foundation’s 2010 Creating Futures Charity Golf Classic and the First Annual Creating Futures Charity Miniature Golf tournament. Both events benefit the foundation’s Creating Futures program which provides IT training and certification - Read More
 
February 4th, 2010 | CompTIA | CompTIA Blog
Jean Mork Bredson of Service800 concluded the presentations at the IT Services and Support Executive Forum meeting with a ServiceMetric Benchmark Program Update. The 2009 Survey of approximately 250,000 service customers included queries on a variety of service-related questions. The study found a - Read More
 
February 4th, 2010 | CompTIA | CompTIA Blog
Day two of the CompTIA IT Services and Support Executive Forum meeting is in full swing today, as the attendees concluded a networking breakfast and moved quickly into an update on public policies. The association represents the interests of IT services companies and communicates the top issues - Read More
 

Pages