IT and Business Insights for SMB Solution Providers

Blog Entries

March 10th, 2010 | CompTIA | CompTIA Blog
In the IT channel today IT services opportunities continue to grow and technology providers continue to transform their operations to be service driven. Many technology providers attribute 30- 50% of their revenue to services. On average, IT Services and Support Executive Forum members state that - Read More
 
March 10th, 2010 | Karl Palachuk | Small Biz Thoughts
Sorry for the delay (busy). I attended the first-ever SMB VOIP show in Vegas. It was pretty funny for me to be presenting there. The SMB show was "inside" the larger Channel Partners show. Two years ago some folks from Channel Partners called me because I had proposed a paper for their conference - Read More
 
March 8th, 2010 | CompTIA | CompTIA Blog
This is the second part of my commentary, “Why Managed Services.”  In the last article, I examined the reasons that managed services are good for the SMB end customer.  In this piece I will discuss why managed services mean better business for the solution provider.Every once - Read More
 
March 5th, 2010 | CompTIA | CompTIA Blog
Just about every water cooler discussion I’ve ever been a part of on the future of technology inevitably leads to mention of flying cars and/or robots. People can’t seem to resist criticizing the state of technology for not providing certain innovations that were “promised” - Read More
 
March 5th, 2010 | CompTIA | CompTIA Blog
Ready to match shots with a professional mini-golfer?  During CompTIA’s Annual Member Meeting, you can match shots with George McLeod, the second highest ranked professional mini-golfer, as determined by point totals on the U.S. ProMiniGolf Association national ranking list. CompTIA - Read More
 
March 4th, 2010 | CompTIA | CompTIA Blog
At the recent EU IT Services and Support Executive Forum, David Milot from Unisys started off discussions with a presentation on the revolution of cloud computing. The cloud has been a hot topic, but there still seems to be a slightly fragmented approach to the subject. How can managed service - Read More
 
March 3rd, 2010 | CompTIA | CompTIA Blog
This is a two-part article on the business case for managed services.  In the first part I will examine why managed services means better service for the SMB end customer.  In the second part, I will discuss why managed services means better business for the solution provider.To start - Read More
 
March 3rd, 2010 | CompTIA | CompTIA Blog
As I see it, one of the most essential ingredients of a successful managed services operation is the services level agreement (SLA).  In fact, it’s so crucial that it’s part of our standard definition for managed services that I mentioned in my last blog post. CompTIA Managed - Read More
 
March 1st, 2010 | CompTIA | CompTIA Blog
There has been a lot of talk lately about the cloud….pick up just about any tech journal, business publication, or even the newspaper (online or even the old print format!) and there are articles and analysis discussing everything moving to “the cloud.”  What does that - Read More
 
February 25th, 2010 | CompTIA | CompTIA Blog
With a flurry of activities underway and planned for 2010, the Managed IT Services Executive Forum convened for a conference call to reconcile all the undertakings. The discussion included the latest updates on the MSP Partners program and a multitude of new resources being developed for the - Read More
 

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