IT and Business Insights for SMB Solution Providers

Blog Entries

February 7th, 2019 | Erick Simpson | Managed Services Blog
We've all been there - a new client signs up for service, and before you know it they're opening tickets and expecting stellar response and resolution times from us. LET'S STOP THE MADNESS and implement best practices for On-Boarding and - Read More
February 7th, 2019 | Karl Palachuk | Small Biz Thoughts
Join me atIT Owner's CompassChicagoApril 26-28More info at is going to be a great conference! There's a great collection of speakers on a wide variety of topics. See the speakers page: event starts with a cocktail reception, - Read More
February 6th, 2019 | Karl Palachuk | Small Biz Thoughts
Join me for a great all-day event!I am hosting an all-day Massive Coaching Mastermind event at the end of March in Sacramento, CA.Here’s the basic timing:Fly / Travel on Thursday, March 28thWe’ll gather for drinks and networking Thursday eveningMastermind Breakfast on Friday, March - Read More
February 5th, 2019 | Karl Palachuk | Small Biz Thoughts
Congratulations to my good friends over at The ASCII Group!I received this press release announcing their 35th Anniversary. Amazing.If you're in the area, Join me at the ASCII Success Summit Feb. 20-21 in Garden Grove, CA!Bethesda, Maryland – February 5, 2019 --  The ASCII Group is proud - Read More
February 5th, 2019 | Karl Palachuk | Small Biz Thoughts
All About Service Agreements for I.T. Consultants(Service Agreements for SMB Consultants - Applying the Book)Next Offering:- Five Tuesdays - February 12 - March 12, 2019 -- Register Now- All classes start a 9:00 AM PacificBased on the best-selling book Service Agreements for SMB Consultants, this - Read More
February 4th, 2019 | Karl Palachuk | Small Biz Thoughts
#1 Question: Is it too late to become a Managed Service Provider?Short Answer: No!In fact, what we call "managed service" is really just the way technology support will be delivered from now on. We're going to use great tools, sell network-managed solutions, and focus on preventive maintenance and - Read More
February 3rd, 2019 | Karl Palachuk | Small Biz Thoughts
Great New Mini Class: Supercharge Hiring, Team Building, and Sales with DiSCLong time author, trainer, coach, and community builder Erick Simpson is teaching a great new 3-part mini course in the Small Biz Thoughts Community on DiSC personality profiles. Many of us use DiSC profiles at some point - Read More
February 2nd, 2019 | Karl Palachuk | Small Biz Thoughts
You may have missed it with the end-of-year hub-bub, but Google has announced the demise of Google+, the social media "start up" that never flourished. Now, I know it's easy to make fun of Google+ because they have never really been successful when measured against Facebook, LinkedIn, Instagram, - Read More
February 1st, 2019 | Karl Palachuk | Small Biz Thoughts
Some days I feel lazy. Then I sit down to look at what really got accomplished in the first month of the year. For me, it was quite a bit.I'm grateful to have had such a productive kick-off for 2019.Over at my YouTube Channel, I posted ten videos:Interview with Erick SimpsonSmall Biz Thoughts - Read More
January 31st, 2019 | Jay Ferron | My information Resource
Industrial Control Systems Cyber Emergency Response Team Advisory:  IDenticard PremiSys01/31/2019 10:00 AM EST This advisory provides mitigation recommendations for use of hard-coded credentials, use of hard-coded password, and inadequate encryption strength - Read More