IT and Business Insights for SMB Solution Providers

Blog Entries

June 17th, 2022 | CompTIA | CompTIA Blog
I finally had the opportunity to attend London’s Service Desk Show (SITS) in person! SITS is Europe’s largest help desk/service desk event. It’s a lot of fun to attend, because IT pros and managers in that part of the world gather to discuss and solve help desk problems. I’ve rarely attended an - Read More
June 16th, 2022 | CompTIA | CompTIA Blog
This article originally appeared in the Spring 2022 issue of CompTIA World magazine.It’s hard to make significant improvements in any area of business without the right data, and that includes making strides to improve diversity, equity and inclusion (DEI) within an organization. But for - Read More
June 15th, 2022 | Erick Simpson | Managed Services Blog
How to Deal with Toxic Employees What’s your - Read More
June 15th, 2022 | CompTIA | CompTIA Blog
Fifty percent of employed individuals are interested in making a career change, according to a survey by Harris Poll, and one of the top industries of interest is IT. This is no surprise when you consider all that an IT career has to offer. Here are some reasons job seekers are getting into IT (or - Read More
June 14th, 2022 | CompTIA | CompTIA Blog
Drones and other unmanned vehicles are becoming valuable tools for businesses. There are a lot of reasons MSPs should get excited about drones but there’s probably just as many reasons why it’s important to know what you’re doing in order to ensure a safe, legal flight. The FAA’s annual Drone - Read More
June 14th, 2022 | Karl Palachuk | Small Biz Thoughts
My Mission/Vision Statements - 1995 to today.We get mail . . . Marty asked me a simple question recently: What was my mission statement at KPEnterprises (my first managed service business)?Like most small businesses, my first company was founded with no mission statement. I wanted to make money. I - Read More
June 13th, 2022 | CompTIA | CompTIA Blog
Skillsoft Global Knowledge has released its annual report of the most popular IT certifications worldwide. According to the report, 92% of information technology professionals have at least one certification, and  74% want to improve their skill sets. Of course, the potential to advance your - Read More
June 13th, 2022 | Karl Palachuk | Small Biz Thoughts
Can IT the consulting industry regulate themselves?In the last post,  HERE, I talked about some lessons we can learn about industry regulation from automotive repair. In this post, I want to look at some lessons from transportation - specifically, taxi cabs and the Uber/Lyft/rideshare industry.The - Read More
June 10th, 2022 | Karl Palachuk | Small Biz Thoughts
The IT industry is being regulated. "Not being regulated" is no longer an option. Regulations come from many places, including state and federal agencies. Actual laws are a little ways down the road in most cases. But they're coming.I thought it would be useful to look at some other industries and - Read More
June 10th, 2022 | Erick Simpson | Managed Services Blog
Watch Now On- Demand! Join me and my MSP friends, colleagues, and special guests for our - Read More