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Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
RingCentral
News
January 18th, 2023 | Rich Freeman
Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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News
August 16th, 2022 | Rich Freeman
The new functionality lets GoTo Connect users create helpdesk tickets on their own and lets GoTo Resolve generate tickets automatically based on preset conditions. A new bundled licensing option also lets users purchase both products together at a discount.
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Article
August 5th, 2022 | James E. Gaskin
Security news from Microsoft, Sophos, and Arcserve, a new channel EVP for Kaseya, and the scariest looking virtual assistant ever made are just some of the many stories we waited way, way too long to tell you about this week.
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News
April 18th, 2022 | Rich Freeman
LastPass, SkyAMP, and Wildix share insights on their latest milestones and future goals.
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News
March 28th, 2022 | Rich Freeman
Called Zoom Up, it unifies three previously separate programs and introduces a first-ever tiering structure designed to reward partners who invest in building a Zoom practice with extra margin and resources.
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Article
March 15th, 2022 | Martin Sinderman
Channel pros seeking to deal with growing threats to their customers’ VoIP systems should examine providers' networks, service-level agreements, and incident response plans.
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Article
February 11th, 2022 | Mike Bloomfield
The conference room of the future is a physical and virtual space that allows for collaboration and creativity, with no limits on time or location.
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Article
January 14th, 2022 | James E. Gaskin
Help for frontline workers from Microsoft, new execs for Intel, Datto, and Pax8, and a nifty new mafia-busting use case for Google Maps are among the stories we’re bringing your way just in time for the weekend.
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Article
November 12th, 2021 | James E. Gaskin
An MDM service from Apple, Windows 11 support from NinjaOne, a $14 billion deal for McAfee, and three signs that Christmas has arrived sooner and weirder than ever are among the many stories we waited all the way until now to tell you about.
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Press Release
November 9th, 2021 | ChannelPro
RingCentral to become exclusive UCaaS partner to Mitel for its customer base of over 35 million users
RingCentral acquires differentiated CloudLink technology to enable a unique transition path from on-premises PBX to RingCentral’s Message Video Phone (MVP) cloud platform
Mitel investor group led by affiliates of Searchlight Capital Partners, L.P. (“Searchlight”) to invest $200 million in RingCentral
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