IT and Business Insights for SMB Solution Providers

Pulseway

News
June 10th, 2022 | Colleen Frye
After hitting a milestone of 500 MSP partners, Gradient MSP is keeping the pedal to the metal with its integration program, service plan, and community outreach. - read more
 
News
June 8th, 2022 | Rich Freeman
Per chief revenue officer Craig Joseph (pictured), the new program has one tier and one deliberately modest membership requirement: enrolled partners must commit to purchasing at least $50 of Mailprotector licensing in each 30-day contract period. - read more
 
News
February 2nd, 2022 | Rich Freeman
Users of the billing reconciliation tool can now download unlimited copies of usage data from makers of consumption-based solutions at no charge. - read more
 
News
November 17th, 2021 | Rich Freeman
Called Billable, the new tool is designed to make collecting monthly usage data from multiple vendors and exporting it to a PSA solution simpler for busy MSPs. - read more
 
News
November 3rd, 2021 | Rich Freeman
The new functionality automatically classifies, prioritizes, and routes tickets, and can also resolve mundane tasks like password resets and onboarding new users on its own. - read more
 
News
October 25th, 2021 | Rich Freeman
The name change is the latest manifestation of the vendor’s ongoing effort to move past RMM software alone toward offering a complete and integrated managed services toolset. - read more
 
News
September 21st, 2021 | Rich Freeman
Currently in beta testing, Ninja Ticketing is designed to boost MSP efficiency by providing seamlessly integrated RMM and service ticket functionality through a single administrative console. - read more
 
Resource
August 27th, 2021 | ChannelPro Weekly
Don’t settle for the small fries, people. Real entrepreneurs, like this week’s guest host, Sitima Fowler of Iconic IT, put in the work to enjoy a large fries lifestyle. - read more
 
Video
August 27th, 2021 | ChannelPro
Rich is back from vacation and ready to talk with Erick about Pulseway’s automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity. - read more
 
News
August 24th, 2021 | Rich Freeman
The new tool draws on a workflow automation engine to help end users resolve support issues without assistance from a technician, saving them time while raising an MSP’s productivity. - read more
 

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