IT and Business Insights for SMB Solution Providers

Pulseway

News
November 17th, 2021 | Rich Freeman
Called Billable, the new tool is designed to make collecting monthly usage data from multiple vendors and exporting it to a PSA solution simpler for busy MSPs. - read more
 
News
November 3rd, 2021 | Rich Freeman
The new functionality automatically classifies, prioritizes, and routes tickets, and can also resolve mundane tasks like password resets and onboarding new users on its own. - read more
 
News
October 25th, 2021 | Rich Freeman
The name change is the latest manifestation of the vendor’s ongoing effort to move past RMM software alone toward offering a complete and integrated managed services toolset. - read more
 
News
September 21st, 2021 | Rich Freeman
Currently in beta testing, Ninja Ticketing is designed to boost MSP efficiency by providing seamlessly integrated RMM and service ticket functionality through a single administrative console. - read more
 
Resource
August 27th, 2021 | ChannelPro Weekly
Don’t settle for the small fries, people. Real entrepreneurs, like this week’s guest host, Sitima Fowler of Iconic IT, put in the work to enjoy a large fries lifestyle. - read more
 
Video
August 27th, 2021 | ChannelPro
Rich is back from vacation and ready to talk with Erick about Pulseway’s automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity. - read more
 
News
August 24th, 2021 | Rich Freeman
The new tool draws on a workflow automation engine to help end users resolve support issues without assistance from a technician, saving them time while raising an MSP’s productivity. - read more
 
Resource
May 21st, 2021 | ChannelPro Weekly
Matt flies solo with guest host Manuel Palachuk, business coach and author of Getting to the Next Level: A Blueprint for Taking You and Your Business to the Top, this week, who somehow manages to turn the show into a drinking game. - read more
 
News
May 14th, 2021 | Rich Freeman
Using the new capability, technicians who run Pulseway’s mobile app on an iPhone or iPad can restart servers, power off workstations, run scripts, apply patches, and more using only their voice. - read more
 
Article
February 26th, 2021 | James E. Gaskin
Vertical clouds from Microsoft, a big new release from Veeam, a new global head of solutions aggregation and next-gen technologies for Tech Data, and pancakes from outer space are just a few of the stories we’re finally getting to now. - read more
 

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