Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
The two-day, in-person regional conference featured industry thought leaders and a lineup of educational sessions designed to drive opportunity for the ChannelPro audience of MSPs and VARs.
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If you like donuts as much as WE like donuts, you’ll understand why we’re always willing to make a quantum leap for one when they’re nearby.
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Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
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Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.
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The last stop on 2022’s six-city, two-day conference series designed for managed service providers and integrators serving SMBs featured a lineup of trending educational topics delivered by industry thought leaders.
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At the ASCII Group’s final Success Summit of the year in Dallas, attendees concluded their two-day educational conference with the annual ASCII Cup celebration.
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New Jersey was the latest stop in The ASCII Group’s MSP Success Summit 2022 series of educational and networking events for MSPs and IT business owners.
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