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The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The...Carbonite
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Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.Latest Slideshows
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Pia
News
February 3rd, 2023 | Colleen Frye
The two-day, in-person regional conference featured industry thought leaders and a lineup of educational sessions designed to drive opportunity for the ChannelPro audience of MSPs and VARs.
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Resource
January 20th, 2023 | ChannelPro Weekly
If you like donuts as much as WE like donuts, you’ll understand why we’re always willing to make a quantum leap for one when they’re nearby.
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Video
January 20th, 2023 | ChannelPro
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
- read more
News
January 18th, 2023 | Rich Freeman
Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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Article
January 8th, 2023 | Colleen Frye
Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.
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News
November 8th, 2022 | Colleen Frye
Pia and Dark Cubed outline market expansion and product roadmaps for 2023.
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News
November 4th, 2022 | Colleen Frye
The last stop on 2022’s six-city, two-day conference series designed for managed service providers and integrators serving SMBs featured a lineup of trending educational topics delivered by industry thought leaders.
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News
October 10th, 2022 | ChannelPro
At the ASCII Group’s final Success Summit of the year in Dallas, attendees concluded their two-day educational conference with the annual ASCII Cup celebration.
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News
September 30th, 2022 | ChannelPro
New Jersey was the latest stop in The ASCII Group’s MSP Success Summit 2022 series of educational and networking events for MSPs and IT business owners.
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News
September 10th, 2022 | Colleen Frye
The Australian startup aims to improve service desk operational efficiency through AI-based process optimization.
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