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Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Manuel Palachuk International
Article
November 3rd, 2017 | Colleen Frye
With a 2017 theme of “Fast Lane to Success Tour,” the fourth and final event this calendar year offered interactive, in-depth conversations with some of the industry’s top channel pros and industry experts.
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Video
August 29th, 2017 | Rich Freeman
Do you know how big a service ticket backlog you've got? Do you know how to figure that out, or why you should? If you can spare managed services guru Manuel Palachuk 60 seconds, he'll answer those and other questions.
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Video
August 16th, 2017 | Rich Freeman
Do you know who your top 20 clients are by hours consumed, and how they’re performing financially? Give managed services guru Manuel Palachuk one minute of your time, and he’ll explain how to do it and why you should.
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Video
July 26th, 2017 | ChannelPro
Managed services expert Manuel Palachuk explains how to draw up a list of the technical, financial, and other characteristics you look for in a customer, and why doing so will benefit your business.
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Video
June 21st, 2017 | Rich Freeman
Your rack rate should be bigger than your effective hourly rate and cost of labor. But how much bigger? Managed services guru Manuel Palachuk has the answer.
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Video
May 30th, 2017 | Rich Freeman
In a crisp 60 seconds, Manuel Palachuk walks you through the formula for calculating your fully burdened cost of labor, and explains how to use it when setting prices.
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Resource
May 26th, 2017 | ChannelPro Weekly
Matt and Cecilia take their best shot holding down the fort while Rich enjoys a long overdue vacation, roping in special guest and author Manuel Palachuk. Rich Jr. (played my Matt) takes a stab at going through a trio of news stories from eFolder, HP Enterprise, and NETGEAR. Then in part 2, Manuel (a.k.a.
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Video
April 5th, 2017 | Rich Freeman
If not, you may be paying your customers for the privilege of serving them. Fortunately, managed services guru Manuel Palachuk is here to tell you exactly how to calculate this critical metric, and in just 60 seconds at that.
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Company
February 1st, 2017 | Tobias Hough
Manuel provides coaching and consulting to individuals, teams, or organizations with only one goal in mind: to take you and your business to the next level. And he has the blueprint to do it! Manuel primarily works with IT Consultants, MSPs, VARs and other Technology Service Providers. With his vast experience, however, he can help any business get to the next level.
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October 13th, 2016 | Rich Freeman
According to our latest reader survey, most MSPs document their work pretty consistently. According to MSP coach Manuel Palachuk, far fewer of them track their time thoroughly as well.
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