IT and Business Insights for SMB Solution Providers

LabTech

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December 15th, 2017 | ConnectWise Automate, formerly LabTech
Have you ever wondered how to determine whether your IT business is truly profitable or if you should be charging more for your IT services? Answers to pricing questions like these start with a thorough understanding of your overhead burden. In this eBook, we show you how to calculate your overhead burden and explain how you can use the result to ensure you’re charging the right price for your IT services. - read more
 
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November 11th, 2017 | ConnectWise Automate
Choosing the right RMM can be challenging. But you’ll be a savvier software shopper with your free copy of 10 Considerations for Selecting the Right RMM Solution. The 10 tips in this free guide will show you how to spot key differentiators, making the process of choosing a remote monitoring and management application a lot easier. Discover the top 10 RMM differentiators & how they’ll help you: - read more
 
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November 10th, 2017 | ConnectWise Automate
Having happy customers is the gateway to higher profits. If keeping your customers happy feels like a full-time job, it’s time to rethink your strategy. Successful technology solution providers need to satisfy customer needs, but that shouldn’t come at the expense of wasted time, resources, or revenue trying to fight fires. - read more
 
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November 9th, 2017 | ConnectWise Automate
In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to a multitude of end-user needs. - read more
 
Slide Gallery
June 23rd, 2017 | Rich Freeman with Joel Zaidspiner
Find out when the next edition of LabTech, er, ConnectWise Automate reaches market, why thin clients are replacing thick ones in ConnectWise products, and whether new solutions or vendor acquisitions are in ConnectWise’s future. - read more
 
News
June 21st, 2017 | Rich Freeman
The new deployment option targets SaaS resellers who want to use ConnectWise’s cloud management system but not the rest of its managed services software suite. New billing and single sign-on capabilities for CloudConsole debuted today as well. - read more
 
Blog Entry
June 9th, 2017 | Karl Palachuk
I recently did a quick survey of RMM (remote monitoring and management) tools on my blog (here). My plan is to issue two reports on the results. This is the first, covering the basic responses. - read more
 
Blog Entry
June 9th, 2017 | Karl Palachuk
Two weeks ago I ran a survey about RMM (Remote Monitoring and Management) tools. The first results were posted on my blog here. Highlights- The Remote Control tool is the most important feature users "love" - read more
 
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April 18th, 2017 | ConnectWise Automate, formerly LabTech
The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist and more. This comprehensive guide covers every aspect of succeeding as an IT service professional. Rely on it for deep dives into critical parts of your business, including: - read more
 
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April 18th, 2017 | ConnectWise Automate, formerly LabTech
The IT environment is full of peril, but you’ve been tasked with defending your clients’ systems against the enemy: downtime, work stoppages, and security threats. Find your Chi and relax. Our free guide will show you how to master the art of proactive IT monitoring and defeat the cyber bad guys before they start wreaking havoc. Learn how to efficiently protect your clients’: - read more
 

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