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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
HaloPSA
News
January 18th, 2023 | Rich Freeman
Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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Article
January 8th, 2023 | Colleen Frye
Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.
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News
November 14th, 2022 | Rich Freeman
The new functionality, which is designed to help MSPs present the data Liongard collects to clients in a more readable format, is the latest in a string of updates this year that include new PSA integrations and scalability enhancements.
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News
September 9th, 2022 | Rich Freeman
Due to ship within weeks, the second major addition to the vendor’s portfolio of process optimization solutions for MSPs will collect notifications from security, VoIP, and other vendors and then feed them back out as tickets to the user’s PSA solution.
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News
August 19th, 2022 | Rich Freeman
The goal is to help users of IGI’s vulnerability management system automate the time-consuming chore of reconciling monthly billing against up-to-date user and consumption data.
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News
August 11th, 2022 | Colleen Frye and Rich Freeman
Four of the dozens of vendors exhibiting at ChannelPro’s latest in-person event—ConnectMeVoice, Gradient MSP, Quickpass, and US Signal—share updates on recent and forthcoming announcements.
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News
July 11th, 2022 | Rich Freeman
The new backend link is designed to help Zomentum Connect users reconcile licenses more easily and bill for services more accurately.
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News
June 10th, 2022 | Rich Freeman
The vendor’s network monitoring and management solution will soon display a list of applications running on managed devices, and generate alerts if CPU consumption gets too high. A new customer-focused view of devices arrives shortly as well.
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News
June 8th, 2022 | Rich Freeman
Per chief revenue officer Craig Joseph (pictured), the new program has one tier and one deliberately modest membership requirement: enrolled partners must commit to purchasing at least $50 of Mailprotector licensing in each 30-day contract period.
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News
May 25th, 2022 | Rich Freeman
The new release comes shortly after the pending acquisition of Datto by Kaseya turned Ninja into a member of the “core four” software makers for MSPs, according to recently hired Chief Channel Advisor Adam Slutskin (pictured).
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