IT and Business Insights for SMB Solution Providers

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Article
December 28th, 2022 | Rich Freeman
The communications and support vendor’s partner program aims to turn mere resellers into true-blue, full-blown partners. - read more
 
News
November 1st, 2022 | Rich Freeman
Designed to lighten administrative workloads, the enhancements to GoTo Connect include a new Efficiency Mode that automatically prioritizes audio clarity over low-bandwidth connections and new tools for diagnosing call volume trends. - read more
 
Awards
October 3rd, 2022 | ChannelPro
Their big, bold, impressive accomplishments in the last year set them apart from the pack in the minds of our editors. - read more
 
News
September 27th, 2022 | Rich Freeman
The new feature lets support agents help customers complete online application forms, make ecommerce purchases, use a new app, and more from directly within their web browser. - read more
 
Article
September 16th, 2022 | James E. Gaskin
Cloud goodies from Dell, partner program updates from GoTo and Kaspersky, a new marketing exec for NinjaOne, and a big promotion for one of our robot overlords are among the stories we waited until just before the weekend to bring your way. - read more
 
Article
August 19th, 2022 | James E. Gaskin
Two new security alliances, new phones from Poly, a new CEO for GoTo and channel chief for MSP360, and new ads in Japan for something you’d think millennials already do plenty of—drink beer—are among the stories we’re finally telling you about. - read more
 
News
August 16th, 2022 | Rich Freeman
The new functionality lets GoTo Connect users create helpdesk tickets on their own and lets GoTo Resolve generate tickets automatically based on preset conditions. A new bundled licensing option also lets users purchase both products together at a discount. - read more
 
Article
July 8th, 2022 | James E. Gaskin
A big MDM acquisition for GoTo, virtual M1 Macs from AWS, a new IoT security gateway from Kaspersky, and an unlikely pair of animal escape artists are among the stories we needed all the way until late Friday to bring your way. - read more
 
Article
June 29th, 2022 | Paddy Srinivasan
Recent research reveals that SMBs are more likely than enterprises to experience social engineering attacks. Here’s how a zero-trust solution can protect them. - read more
 
Article
June 10th, 2022 | James E. Gaskin
Laptops from Apple, security goodies from Bitdefender, ConnectWise, and Arctic Wolf, and a whole bunch of stuff from Schneider Electric are among the highlights from this week’s collection of news we took our sweet time telling you about. - read more
 

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