IT and Business Insights for SMB Solution Providers

ConnectWise

News
April 24th, 2019 | Rich Freeman
The new functionality, which supports commonly used systems like Adobe Reader, Mozilla Firefox, and Java Runtime Environment, can also automatically install software end users should be using and remove systems they shouldn’t. - read more
 
News
April 19th, 2019 | Rich Freeman
Called webhooks, the recently launched technology allows MSPs to more easily generate automatic service tickets whenever the video cameras, smart bulbs, and other IoT systems supported by the Domotz platform experience a technical problem. - read more
 
Article
April 12th, 2019 | James E. Gaskin
Piles of cloud news from Google, loads of devices from Acer, and a prowler with a genuinely spotless record are all among the stories we’ve just now gotten around to telling you about. - read more
 
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April 11th, 2019 | ConnectWise
Adding to your service offering is challenging. We get it. ConnectWise Inc. has helped countless technology professionals reconfigure their businesses for the future by adding new practice areas and building monthly recurring revenue. - read more
 
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April 3rd, 2019 | ConnectWise
Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are $75 per hour but your market only supports $50 per hour, either your costs are too high or you’re in the wrong market. - read more
 
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April 1st, 2019 | ConnectWise
The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed, educated decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of some of the most important KPIs used by top MSPs. - read more
 
News
March 30th, 2019 | Rich Freeman
Speaking at yesterday’s West Coast Technology Show, cloud exec Jason Bystrak revealed that software/hardware bundles and a new digital commerce platform will be core elements of the distributor’s efforts to seize online market share. - read more
 
Video
March 29th, 2019 | ChannelPro
Mere miles apart in Southern California, co-hosts Rich Freeman and Erick Simpson trade thoughts on the new risk assessment solution from ConnectWise, why every channel pro needs a security strategy, and the scary fact that it’s possible for a commercial flight bound for Dusseldorf to end up in Edinburgh instead. - read more
 
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March 27th, 2019 | ConnectWise
The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist and more. - read more
 
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March 27th, 2019 | ConnectWise
There’s a true art to creating a proposal that closes. Just as with any skill you learn, it takes time to truly perfect your technique. You must respect the process. You can easily spot the difference between a novice and an expert. - read more
 

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