IT and Business Insights for SMB Solution Providers

ConnectWise

News
November 11th, 2018 | Rich Freeman
The new groups will help MSPs prepare to buy or sell a business and advise traditional hardware and software resellers on how to add as-a-service offerings to their product lineup, according to Arlin Sorensen (pictured), who is leading the initiative. - read more
 
News
November 11th, 2018 | Rich Freeman
Described by Chief Product Officer Craig Fulton (pictured) during the managed services vendor’s IT Nation Connect conference in Orlando last week, the new features are designed to help MSPs improve brand recognition and technician productivity. - read more
 
Slide Gallery
November 11th, 2018 | Rich Freeman with Joel Zaidspiner
CharTec, CloudJumper, Connect Booster, EventTracker, Liongard, and newcomer RocketCyber all used the recently concluded conference as a launching pad for news about new solutions and services. - read more
 
News
November 11th, 2018 | Rich Freeman
Available in both free and advanced editions, the new functionality automatically searches for advanced persistent threats, keyloggers, malicious registry changes, and other intrusions that have gained a foothold on monitored end points. - read more
 
Video
November 9th, 2018 | ChannelPro
Broadcasting from a secure, non-disclosed location (aka an unused conference room at the ConnectWise IT Nation Connect event in Orlando), Erick and Rich discuss ConnectWise's giant managed security initiative, the importance of proof-of-concept deployments when adopting new customer solutions, and Thanksgiving-flavored potato chips. - read more
 
News
November 9th, 2018 | Rich Freeman
According to CEO Arnie Bellini (pictured), core elements of the initiative include the launch of an open source security integration standard and the introduction of new cybersecurity solutions, some of which will compete with products from ConnectWise partners. - read more
 
Blog Entry
November 5th, 2018 | Karl Palachuk
Over on my YouTube Channel - www.youtube.com/smallbizthoughts - Stefan asked about putting time entries into tickets. In particular, how do you keep up with super-quick notes without charging fifteen minutes (or some other number) every time a technician opens a ticket? - read more
 
Article
November 2nd, 2018 | James E. Gaskin
New tricks for IBM and Red Hat, new treats from Apple, and a bar in Texas that dressed up as a Simpsons character for Halloween are all among the stories we probably should have told you about earlier. - read more
 
News
November 1st, 2018 | Rich Freeman
The vendor plans to use price cuts, free trial deployments, no-fee onboarding, and other measures to drive adoption of its flagship solution by both newcomers to documentation software and customers of competing vendors, including market leader IT Glue. - read more
 
News
October 18th, 2018 | Rich Freeman
The new addition to its end-to-end outsourced technology stack for MSPs lets Collabrance and its partners share real-time data automatically, resulting in faster, more effective customer service, according to senior executive Doug Grimm (pictured). - read more
 

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