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Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
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News
January 18th, 2023 | Rich Freeman
Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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Article
June 24th, 2022 | James E. Gaskin
New hardware from Lenovo, Supermicro, and Arcserve, secure record sharing from Keeper Security, and the perfect belated Father’s Day gift for the dad who loves booze made with invasive aquatic species are a few of stories we’ve finally gotten around to.
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Article
May 20th, 2022 | James E. Gaskin
News from the big Lenovo and Veeam conferences, hardware from HP, DaaS from Citrix, and an answer to the age old question, “what happens when a toddler discovers DoorDash?” are among the stories we’ve finally brought you.
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Article
July 30th, 2021 | James E. Gaskin
Smaller chips from Intel, container security software from Bitdefender, professional services from OpenText, and “puptails” for your pooch are among the all too numerous stories we’ve finally brought you way.
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Press Release
July 27th, 2021 | ChannelPro
Quarterly Release Supports 500 Active Video Meeting Participants; Provides Mobility and Microsoft Teams Advancements to Optimize Employee and Customer Experience
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Article
March 19th, 2021 | James E. Gaskin
Chips from Intel and AMD, security services from Trend Micro and Sherweb, and a Czech zoo’s discovery of the last living things on Earth that love Zoom meetings are a few of the stories we finally have for you.
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Press Release
March 15th, 2021 | ChannelPro
New 8x8 Cloud Solution Allows Organizations to Seamlessly Integrate Customer Engagement and Global Telephony Capabilities with Microsoft Teams
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Article
October 23rd, 2020 | James E. Gaskin
A bevy of new products from Acer, a new alliance agreement for Microsoft and Salesforce, a new CRO for Axcient, and an official apology for the impending addition of one more hour to this endless year are all among the stories just now coming your way.
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Press Release
October 21st, 2020 | ChannelPro
8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced Pax8, the best place to buy cloud solutions, has joined the 8x8 Open Channel Program as a strategic partner.
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News
September 11th, 2020 | Joel Zaidspiner
Postponed from March due to the coronavirus pandemic, the three-day virtual event featured educational sessions, networking, and lively discussions on the future of the channel.
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