Topic: Managed Services - Page 154

The vendor plans to use price cuts, free trial deployments, no-fee onboarding, and other measures to drive adoption of its flagship solution by both newcomers to documentation software and customers of competing vendors, including market leader IT Glue.

The much-requested enhancement, which lets MSPs share documents via their own SSL-enabled URL, arrives alongside new Office 365 licensing synchronization and the addition of configurations and flexible assets to the IT Glue mobile app.

The new functionality lets technicians track health, performance, and utilization information about switches, printers, routers, and firewalls through the same consolidated control panel they use to support servers and workstations.

The latest additions to the manufacturer’s WorkForce Pro WF-C5000 series are designed to provide faster performance and significantly greater paper capacity in a smaller footprint.

In addition to performance and technician productivity enhancements, version 14 of the vendor’s flagship product includes an augmented reality component that lets end users get interactive guidance on fixing technical problems via their mobile devices.

The new family of software-as-a-service applications includes a print management solution and a fleet management system designed to help SMB channel partners configure, update, and manage printers remotely.

McChord, who founded the BDR and managed services powerhouse 11 years ago as an undergraduate, will be succeeded by president and COO Tim Weller during the search for a successor. He will retain a seat on Datto’s board.

At the final leg of the 2018 tour, MSPs, VARs, and other attendees spent two days in business building sessions then celebrated their picks for the best of the best at the ASCII Cup party.

The new addition to its end-to-end outsourced technology stack for MSPs lets Collabrance and its partners share real-time data automatically, resulting in faster, more effective customer service, according to senior executive Doug Grimm (pictured).

The new Carbonite Data Protection Console lets both business users and MSPs administer all of their virtual machine backups in one place.