This report comprised of statistics pulled from a survey of 1,400+ managed service providers (MSPs), our partners, and clients, around the world to provide unique visibility into the state of ransomware from the perspective of the IT Channel.
Taking a break from the slopes during his ski vacation, Erick talks with Rich about the surprising departure of Renee Bergeron from Ingram Micro, the rewards of saying “no” to customers sometimes instead of “yes,” and the death grip Windows 7 seems to have on the last PCs running it.
Prepare for some odd sights as Erick and Rich, who is visiting with ChannelPro technical editor and shameless prankster Matt Whitlock, discuss a foiled attempt to sell stolen MSP administrative credentials, the importance of getting liability waivers from your customers, and the ideal Valentine’s Day gift for that not-so-special someone.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
The vast majority of companies in North America measure their customer satisfaction performance — nearly 90 percent of all businesses, according to one recent survey. Yet just half of those companies take their customer satisfaction data and share it with their employees. Even fewer — a - Read More
Laser-like focus is critical to the success of any business, but perhaps even more so for small- to medium-sized businesses (SMBs). With less of a margin for error than their larger counterparts, anything that causes a small business to take its eye off the ball is a threat to that company’s - Read More
This month, Jay Larsen, president and founder of the Idaho Technology Council, discussed with TechVoice legislation he and his organization have championed to grow Idaho’s technology ecosystem. Read how the council’s advocacy efforts influenced those bills, the lessons Larsen learned - Read More
This sponsored blog entry was submitted by Chris Gonsalves of ChannelNomics. There’s a dirty little secret in the grand promise of the Internet of Things. Within the rapidly proliferating realm of talking machines that enables this hyperconnected ecosystem, there is a woeful lack of - Read More
“What do you want to be when you grow up?” This was never a hard question for me. I wanted to be a veterinarian, then a doctor. However, when it came time to decide on a college major, I chose marketing to pursue a creative career in advertising — or so I thought. What you think - Read More
Society and technology are evolving faster than our ability to adapt. That point was strongly emphasized by Bob Humphreys in his presentation that helped kick off the recent CompTIA IT Services and Support Community meeting in Woodbridge, Ontario, just north of Toronto. The leader of Demand - Read More
As a wireless internet service provider (WISP) in a rural, sawmill region of Oregon, IV Data Center is the last frontier when it comes to serving areas other ISPs can’t or won’t serve. We help bridge the digital divide for the most underserved customers in the country. Our company, - Read More
The annual PCR Brit List features the 50 most influential people in tech, from directors to CEOs, retail buyers to doctors and even a few celebrities. The list by PCR – a universally read UK IT publication – includes people who are inspiring innovations, evolutions and progression in - Read More
Recently, CompTIA filed comments with the Federal Communications Commission on FCC Chairman Tom Wheeler’s proposal for new net neutrality rules. CompTIA believes that transparency, no-blocking and nondiscrimination rules are essential to protect and promote the interests of small businesses - Read More
At the CompTIA Advancing Women in IT (AWIT) meeting at AMM in San Diego this month, community staff leader Cathy Alper welcomed attendees by announcing “In other CompTIA communities people say they want to join. In AWIT they say they want to get involved.” Get involved they did! I had - Read More