IT and Business Insights for SMB Solution Providers

Best Professional Services Automation Vendor

For the third straight year, ConnectWise placed first in our PSA balloting, while longtime rival Autotask Corp. placed a somewhat surprising third. Meanwhile, this year’s second-place prize went to … wait, who? That would be OpenAir, a hosted PSA solution from cloud-based ERP leader NetSuite Inc. that’s new to the medal stand but popular with channel pros.


ConnectWise is a software company that connects technology teams to the solutions, services and resources necessary for success. Our award-winning business management platform automates the full lifecycle of technology service delivery, from sales and service to project tracking and back-office functions, for more than 22,000 partners in more than 70 countries. We believe in an open ecosystem, the power of choice and providing a single pane of glass view. With more than 35 years of experience,

ConnectWise software solutions deliver the support companies want at each step of their business journey.

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  • Find ConnectWise online
  • By phone: 800-671-6898

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NetSuite is a provider of cloud-based business management software, including professional services automation (PSA) and services resource planning (SRP).


Autotask is now part of Datto. Read more >

Autotask Corp. provides a hosted IT business management software platform designed for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence .

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