IT and Business Insights for SMB Solution Providers

Best Professional Services Automation Vendor

For the third straight year, ConnectWise placed first in our PSA balloting, while longtime rival Autotask Corp. placed a somewhat surprising third. Meanwhile, this year’s second-place prize went to … wait, who? That would be OpenAir, a hosted PSA solution from cloud-based ERP leader NetSuite Inc. that’s new to the medal stand but popular with channel pros.


Market Differentiators

ConnectWise empowers the most successful technology service providers in The IT Nation by preparing them not only for today but for the future. We connect them to a powerful suite of software solutions, an extensive platform of integrations, and the largest global community of IT professionals. Our tools and services allow partners to automate repetitive tasks,... read more.


NetSuite is a provider of cloud-based business management software, including professional services automation (PSA) and services resource planning (SRP).


Autotask is now part of Datto. Read more > Autotask Corp. provides a hosted IT business management software platform designed for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project management, billing and reporting, and provides real-time service... read more.
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