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TBI Adds IT Service Provider Imagit to Portfolio
The partnership brings IT Professional Services to TBI’s partner community.
Drone guide for MSPs | Paying staff hourly vs. salary | Best RMM Choice for NIST Compliance | and more!
Hot topics trending on the members-only ASCII Group Forum. Come join the conversation…
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology
Amazon Connect Wisdom provides contact center agents with the information they need to solve issues in real-time
Amazon Connect Customer Profiles gives agents a unified profile of each customer they can use to provide more personalized service
Real-Time Contact Lens for Amazon Connect offers a new capability for contact center managers to impact customer interactions during a call
Amazon Connect Tasks automates, tracks, and manages tasks for contact center agents, improving agent productivity by up to 30%
Amazon Connect Voice ID delivers real-time caller authentication using machine learning-powered voice analysis
Best Western, John Hancock, and Fujitsu are among customers using the new Amazon Connect capabilities
Rubrik Introduces Innovations on AWS Fueled By Market Demand
Rubrik, the Cloud Data Management Company, announced today that it will be showcasing new integrations on Amazon Web Services (AWS) during AWS re:Invent 2020. These enhancements are included in the forthcoming Rubrik Andes 5.3 release, announced earlier this month, and build off its rich cloud portfolio to address the most pressing challenges enterprises face as they accelerate cloud adoption.
Exabeam Appoints Sherry Lowe as Chief Marketing Officer
Former Splunk, Expanse and Druva executive brings more than 20 years of industry knowledge and experience with rapidly growing technology companies to the role
Keeper Bolsters its Executive Team with Two Cybersecurity Industry Veterans, Fueling its Growth Plans for 2021
Mark Cravotta appointed as Chief Revenue Officer and Ash Gupta joins as Vice President of Product Management amid another year of record growth
Cyware Launches CTIX Lite, a Lightweight Threat Intelligence Solution for Small to Mid-sized Security Teams
Cyware Launches CTIX Lite, a Lightweight Threat Intelligence Solution for Small to Mid-sized Security Teams
IoT Solutions Expert George Pamboris Joins WekaIO Executive Team
Industry veteran joins the company to steer strategy and product roadmap
The Surge in PC Shipments Is Not Over with Solid Growth Expected During the Holiday Quarter and into 2021, According to IDC
The ongoing surge in PC demand is expected to continue as work from home and remote education needs mix with the holiday spending season. According to a new International Data Corporation (IDC) forecast, shipments of desktop and notebook PCs will grow 18.2% year over year in the fourth quarter of 2020 (4Q20), followed by 1.4% growth in 2021. The popularity of mobile devices is apparent with notebook PCs expected to grow 26.4% year over year in 4Q20 and 3.2% in 2021 while desktop PCs will decline in both periods.
Key Indicators of Small Business Employment Show Stability Amid Recent Surge in COVID-19 Cases Across the U.S.
The report by Paychex and IHS Markit shows slight moderations in national job growth, weekly hours worked, and percentage of annual wage growth