Thread is an AI‑powered service collaboration platform built to help managed service providers (MSPs) deliver IT support and customer service more efficiently and effectively. By combining real‑time chat, AI chat agents, and automation tools, Thread replaces traditional ticketing workflows with a unified, conversational inbox. This allows service teams to triage, categorize, prioritize, and resolve requests — often automatically — reducing overhead and accelerating response and resolution times.
For more information, visit getthread.com.