IT and Business Insights for SMB Solution Providers

Best Unified Communications/VoIP Vendor

RingCentral and Avaya, which placed fifth and fourth, respectively, in last year’s tight vote, slip ahead of Microsoft and Cytracom in 2020. Cisco, which remains the only vendor ever to win gold in this category, expands its lead in this year’s polling.


Cisco Systems Inc. is a provider of IP-based networking and other products related to the communications and IT industry.


RingCentral delivers cloud business communications solutions.


Avaya Inc. is a global provider of business communications and collaboration systems and services, including unified communications, real-time video collaboration, contact center, networking, and related services.
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