IT and Business Insights for SMB Solution Providers

Blog Entries

April 19th, 2018 | Karl Palachuk | Small Biz Thoughts
This is a true story. It happened about 2008. It happened with one of our non-profit association clients, the Assault Awareness Association (AAA).At this particular office, the backup system was a DAT tape drive. In case you're not familiar, the DAT tape cartridges are just a couple inches wide. We - Read More
April 19th, 2018 | Karl Palachuk | Small Biz Thoughts
Since day one, I've had a simple money-back guarantee. I want my customers to be happy. I want them to come back again and again.But now I need to put some limits on that, and I need your feedback.My no-questions-asked guarantee was based on two things:1) I always try to give more value than the - Read More
April 17th, 2018 | Karl Palachuk | Small Biz Thoughts
Next 5-Week Live Class starts April 24th:The Most Important Checklists for Any I.T. Service ProviderTaught by Karl Palachuk and Manuel Palachuk, Authors and Coaches- Five Tuesdays - April 24 - May 22, 2018 - Register Now- All classes start a 9:00 AM Pacific- - - - -In addition to building hundreds - Read More
April 11th, 2018 | Jay Ferron | My information Resource
Domain Name Service (DNS) is an integral part of today’s public Internet infrastructure. The purpose of DNS is to resolve names to IP addresses and the technology itself was invented in 1983 when security was an afterthought. As a result, over the years many types of DNS attacks have been - Read More
April 11th, 2018 | Karl Palachuk | Small Biz Thoughts
Mauricio asked me a question no one ever asked me before. He attended my roadshow and sent me this note:"Thank you for having us, we really appreciate all the information you provided us definitely planning on utilizing the information as soon as we get back into town. , looking forward to - Read More
April 10th, 2018 | Karl Palachuk | Small Biz Thoughts
I received this press release and was asked to hold until today. If you have relevant news for the SMB IT community, please let me know.- - - - -Ziften Launches Partner Program to Increase Channel Partners' Strategic Value to Customers Tiered global channel partner program delivers increased - Read More
April 9th, 2018 | Karl Palachuk | Small Biz Thoughts
I love SMB Techfest - and you can attend for free on me. Just head 19th - Anaheim, CAto get your free pass. Doesn't work in Chrome, so use another browser.- - - - -Farmer Out Standing In His FieldI have long advocated weeding your client garden. That is, improving - Read More
April 5th, 2018 | Karl Palachuk | Small Biz Thoughts
PayPal has a program called "Working Capital" that basically gives you a loan directly to your PayPal account based on your annual PayPal activity.This is unique for a couple of reasons:1) It does not affect your credit score since PayPal looks at your past history. They already know what your cash - Read More
April 4th, 2018 | Karl Palachuk | Small Biz Thoughts
For more than ten years, I've made most of my money on the Managed Services side of my business with a product called theCloud 5 PackIf you've attended my 2017 SMB Roadshow or attended my 5-week online course with ChannelPro, then you have heard the details of the the Cloud 5 Pack.I've also - Read More
April 4th, 2018 | Erick Simpson | Managed Services Blog
Watch the ultimate high-performing sales hiring secrets Webcast On-Demand Now if:   You’ve made more bad sales hiring decisions than good ones You’ve tried hiring and managing sales professionals in the past – unsuccessfully Your sales aren’t where they should be - Read More