IT and Business Insights for SMB Solution Providers

Videos

Erick and Rich discuss HPE’s new as-a-service partner program, the many ways to motivate client and employee behavior, and the world’s first, and we hope only, zero-star hotel.
 
Join Erick and Rich as they discuss the potentially game-changing RMM system Kaseya has coming, how to handle a sales prospect who says “we’ve got a guy,” and just how big the biggest freshwater fish ever caught turns out to be.
 
Erick and Rich discuss Cisco’s big MSP recruiting drive, why you should have an offboarding process for clients that’s as good as your onboarding process, and whether or not being removed from a vat of chocolate you’re swimming in is really being “rescued”.
 
Erick and Rich discuss the growing trend of alliances between IT management vendors and cyber insurance companies, how soon is too soon to fire a problem employee, and whether or not naming your baby after Ikea products is a good idea.
 
Are cloud vendors who sell direct a threat to channel pros? Ingram Micro doesn’t think so, and neither do Erick and Rich, who also discuss the possibility that M&A valuations for MSPs have peaked and that Elvis-themed Las Vegas wedding chapels are doomed.
 
Side by side once more, Erick and Rich discuss Ingram Micro’s new “digital twin,” how and why to get MDF, and a brilliant invention from Johns Hopkins University that prevents burritos from unrolling.
 
While partners at this week’s TD SYNNEX conference discuss booming IT market conditions, Erick and Rich discuss how to prepare for the inevitable slowdown to come, along with recent evidence that artificial intelligence isn’t all that intelligent yet.
 
Erick and Rich discuss the potential merits of buying remote access software from a security vendor, why expressing gratitude to employees and customers is a win-win, and the many, many holidays besides Star Wars Day celebrated this week.
 
Erick and Rich discuss a managed SD-WAN solution that MSPs and managed service newcomers should look into, explore how and why to raise your rates due to inflation, and pity the fool who now holds the world record for balancing a chainsaw on your chin.
 
Erick and Rich discuss how small MSPs can generate big financial results, explain why you need to know your company’s market value even if you’re not ready to sell it, and marvel at the Dubliner who lodged 34 complaints about airport noise a day for a year.
 
Erick and Rich share hot takes on Kaseya’s earth-shaking acquisition of Datto, discuss the smart way to deal with FUD when change comes to the vendor landscape, and greet some unexpected visitors, live and on the air!
 
Erick and Rich ask why channel pros aren’t talking about blockchain more, urge you to stop giving away services out of the kindness of your heart, and marvel at the people in Dallas who scanned a random QR code in the sky recently and got Rickrolled.
 

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