IT and Business Insights for SMB Solution Providers

Videos

Erick and Rich explore Microsoft’s latest security upgrades and headaches, explain why MSPs should focus on profit rather than revenue, and present one more example of why uncaged animals simply don’t belong in passenger cabins.
 
This week, Erick and Rich have Kaseya’s acquisition of RocketCyber on their mind, along with the importance of normalizing your PSA data and the appeal of a new job opening for a professional sleeper.
 
Erick and Rich discuss Lenovo’s purchasing program for selling data center gear as a service, the dangers of perfectionism when it comes to running a business, and two great gift options for ex-significant others to remember for next year’s Valentine’s Day.
 
Erick and Rich discuss SolarWinds MSP’s security-focused partner event, the importance—for you and your customers—of redundant internet connectivity, and a man who discovered that AirPods work better in your ears than your stomach.
 
This week, Erick and Rich ponder the strategic implications of ConnectWise buying Service Leadership, urge you to audit your service desk rather than guess how well it’s doing, and marvel at a COVID-friendly film festival with precisely one attendee.
 
Erick and Rich trade thoughts on the new managed antivirus solution from Huntress, what to do when your managed services toolset is delivering diminished returns, and a Microsoft chatbot that lets you talk to dead people.
 
This week, Erick and Rich take a look at ChannelPro’s annual industry preview article for 2021, explore the importance of reviewing your performance in 2020, and discuss the wisdom of sampling a new variety of gin made with Elephant dung.
 
Erick and Rich greet the new year with a look at SolarWinds MSP’s new name, the new business plan you should be drafting right now, and the amusing fallout from a little too much holiday drinking for a reveler in the U.K.
 
Erick and Rich mull over the grim implications of the SolarWinds Orion hack, discuss a specific technique for taking word of mouth marketing to the next level, and gaze in delighted wonder as 32 illuminated portable toilets sing Christmas carols.
 
Erick and Rich discuss the latest news from Datto on its post-IPO plans, urge you to do performance reviews with your employees at least quarterly, and ponder why anyone would want to take up the world’s strangest martial art.
 
Dave Sobel, host of The Business of Tech podcast, has free resources that trusted IT advisors like you can use to spread the word to your clients about employing exposure notification technology to reduce COVID-19 infections.
 
Erick and Rich sift through the impact of Salesforce buying Slack, provide some advice on planning ahead for 2021, and ponder how it is that 56% of remote employees can watch TV while working, per a recent Nielsen survey, and still get something done.
 

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