IT and Business Insights for SMB Solution Providers

Videos

This week, Erick and Rich discuss IT By Design’s new “business operating system” for MSPs, why aiming for perfection can keep you from success, and the cruelty of taking a cow with you to the McDonald’s drive thru.
 
Rich is back from vacation and ready to talk with Erick about Pulseway’s automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity.
 
Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.
 
This week, Erick and Rich discuss new reporting and cloud billing reconciliation products from ConnectWise, keeping a closer eye than usual on employee morale and engagement, and a bar in London serving “puptails” to pets.
 
Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
 
This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.
 
This week, Erick and Rich explore the significance of Barracuda buying SKOUT, the opportunity to re-tune your service lineup for the post-COVID era, and the dubious wisdom of using a device that prevents your mouth from opening to lose weight.
 
This week, Erick and Rich have the strategic importance of managed security, the strategic value of well-run quarterly business reviews, and the undeniable disappointment of hitting a home run through your own windshield on their minds.
 
Erick and Rich review Datto’s thoughts about “cyber resilience” and co-managed IT, explore the new services every channel pro should be offering in the new age of IT, and marvel at the latest example of someone blowing off steam during the pandemic unconventionally.
 
Erick and Rich discuss N-able’s product plans, the importance of thinking big about new opportunities in today’s changed IT landscape, and a handy new invention for people prone to walking into walls while gazing at their smartphone.
 
Erick and Rich discuss startup Gradient MSP’s first step toward building a channel pro “data intelligence” platform, explain why the best managed services sales pitch involves no selling at all, and ponder an “invisible sculpture” recently bought for 15,000 Euros.
 
Erick and Rich discuss D&H’s new partner investments, possible hardware price spikes, using security bundles to boost margins, and soap made from snail slime, which turns out to be an actual thing.
 

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