IT and Business Insights for SMB Solution Providers

Videos

ChannelPro 5 Minute Roundup for the Week of March 13th, 2023
Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
 
ChannelPro 5 Minute Roundup for the Week of February 27th, 2023
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.
 
ChannelPro 5 Minute Roundup for the Week of February 20th, 2023
Erick and Rich discuss two profitable opportunities many channel pros are missing out on, why upgrading the swag you give employees can deliver big ROI, and an IT company in India that’s pushing its staff—hard—to work less versus more.
 
ChannelPro 5 Minute Roundup for the Week of February 13th, 2023
Erick and Rich discuss how to spot and avoid burnout, why managing expectations is the key to eliminating costly surprises during customer onboarding, and a pesky woodpecker who deposited 700 lbs. of acorns inside a California homeowner’s walls.
 
ChannelPro 5 Minute Roundup for the Week of February 6th, 2023
Erick and Rich discuss why ConnectWise’s new ChatGPT-based automation technology is important, the right and wrong ways to think about MSP valuations, and a 6-year-old who ordered $1,000 of food on Grubhub from his dad’s phone.
 
ChannelPro 5 Minute Roundup for the Week of January 30th, 2023
Erick and Rich explain why Kaseya’s new partner program offers encouraging news for Datto partners, why pumping up your LinkedIn profile will help you win business, and why six doctors in Australia ate Lego heads for science.
 
ChannelPro 5 Minute Roundup for the Week of January 23rd, 2023
Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
 
ChannelPro 5 Minute Roundup for the Week of January 16th, 2023
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
 
ChannelPro 5 Minute Roundup for the Week of January 9th, 2023
Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.
 
ChannelPro 5 Minute Roundup for the Week of January 2nd, 2023
Back in action for 2023, Erick and Rich discuss what hardware trends from CES mean for the SMB channel, the importance of diversifying your lead generation activities, and a coder who turned to Office Space for criminal inspiration instead of laughs.
 
ChannelPro 5 Minute Roundup for the Week of December 12th, 2022
Erick and Rich make a prediction for cyber insurance in 2023 (and no, it’s not just higher prices), urge you to make hanging out with smart people a new year’s resolution, and invent a new measure for global well-being: the Erick Simpson Santa Scale.
 
ChannelPro 5 Minute Roundup for the Week of December 5th, 2022
Erick and Rich discuss why CompTIA’s new Cybersecurity Trustmark fills a need in the channel, why you should consider giving your website a makeover, and why the police shouldn’t need to explain that driving with both windshields covered in snow is illegal.
 

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