IT and Business Insights for SMB Solution Providers

Videos

This week, Erick and Rich discuss the SMB network of tomorrow, per research from Auvik, doing a little pre-holiday tax planning with your financial advisor, and an internet gaming platform that briefly accepted bets on a soccer match completed the day before.
 
Erick and Rich have a lot to be thankful for this year, including artificial intelligence and hand sanitizer, which they discuss on this holiday week episode along with a neuroengineer’s recent efforts to teach rats to play Doom.
 
Rich and Erick discuss Gradient MSP’s new billing reconciliation tool and long-term strategy, urge you to unplug (like, really) during your Thanksgiving break, and finger the unlikely culprit responsible for damaging a U.K. family’s car.
 
Erick and Rich discuss the new platform and RMM solution from ConnectWise, the wisdom of identifying your worst customers now so you can fire them come January, and the latest oddball limited edition holiday offers from America’s fast-food restaurants.
 
Erick and Rich discuss Atera’s new AI-powered RMM automation feature, why you should ask vendors and distributors regularly about new resources for helping you grow, and a local election in Maine set to be decided by drawing straws.
 
Side by side for the first time since COVID, Erick and Rich discuss Kaseya’s take on its RMM breach, trueing up your managed services clients, and a woman who went to sleep alone and woke up next to a meteorite.
 
Spotlight
Eaton's recently launched Gigabit Network Card for additional cybersecurity and faster speeds while protecting connected devices. Watch this brief video to learn how this cybersecure card can help stop hackers from stealing your data and more.
 
Erick and Rich discuss the significance of Microsoft launching Windows 11 in the same week VMware updated its cloud platform, urge you to raise prices in January, and salute an industrious squirrel who borrowed a pickup truck to store walnuts.
 
Erick and Rich sift through the implications of this week’s VoIP DDoS attack, explain the one situation when you should never present a sales proposal, and consider hiring a German hamster to manage their investments.
 
This week, Erick and Rich discuss SaaS Alerts selling a piece of the business to its MSP partners, how to determine the time has come to hire a full-time service dispatcher, and the potential hazards of stealing location-sensitive smart speakers.
 
Erick and Rich ponder the strategic significance of Cytracom buying OmniNet, the importance of not customizing your managed service bundles, and the logic behind a newly developed technique for potty-training cows.
 
This week, Erick and Rich discuss partnering with Zoom, the dangers of excessive teamwork in your company (yes, that IS possible), and what the heck that big purple thing McDonalds calls Grimace really is.
 

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