IT and Business Insights for SMB Solution Providers

VoIP/Unified Communications

Sponsored by Synnex

Article
October 5th, 2020 | Ken Presti
Deploying a unified communications solution provided a quick fix for remote work, but leveraging UCaaS for long-term success requires maintaining the underlying infrastructure. - read more
 
News
October 2nd, 2020 | Rich Freeman
1Stream subscribers can now use the system to link their UCaaS solution with as many third-party CRM tools as they wish at no extra cost, and customize those integrations more easily on their own. - read more
 
Article
September 15th, 2020 | Rich Freeman
The vendor’s new IGNITE! partner program is designed to grab a hunk of the enormous, barely penetrated market for UCaaS services. - read more
 
News
September 11th, 2020 | Joel Zaidspiner
Postponed from March due to the coronavirus pandemic, the three-day virtual event featured educational sessions, networking, and lively discussions on the future of the channel. - read more
 
News
September 4th, 2020 | Colleen Frye
ChannelPro’s fourth of five planned regional events offered a full day of content and networking geared at helping MSPs and IT solution providers build an action plan for thriving in our new normal and taking advantage of emerging opportunities. - read more
 
News
August 21st, 2020 | Rich Freeman
The company’s progressive dialer system for high-volume calling can now integrate campaigns with multiple CRM solutions. 1Stream updates include the ability to route support calls to specific technicians and easier click-to-dial functionality for Autotask users. - read more
 
News
July 13th, 2020 | Rich Freeman
One of several recent enhancements to BVoIP’s 1Stream integration platform, the new feature lets users who regularly place many phone calls automatically dial numbers on a preset list, play prerecorded voicemail messages, and update their CRM system. - read more
 
Resource
June 26th, 2020 | ChannelPro
Our ever-roving reporter is back on the virtual road for conversations with GPS Insight, GreenLink Networks, and IT By Design. - read more
 
Resource
June 12th, 2020 | ChannelPro Weekly
Start buying house plants, channel pros. There’s at least a small chance it could get you federal grant money, according to guest host and channel finance expert Rayanne Buchianico, of ABC Solutions. - read more
 
News
June 8th, 2020 | Rich Freeman
The integration functionality enables MSPs to view contextual data in PSA, CRM, and other external applications directly inside the unified communication vendor’s desktop app. The new partner program pays up to 30% commissions. - read more
 

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