Erick and Rich discuss Kaseya’s revised auto-renewal policy, how to keep new managed service clients happy during onboarding, and an interesting job listing for anyone who likes the sound of sleeping for a living.
Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
You don't have to go far to find this often overlooked, yet effective place to recruit qualified hires for your sales team. By Matt Makowicz
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Deduplication, while effective in many cases, is not a panacea for optimizing storage at every SMB. The key is knowing when to use it, and with which client.
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Jamison West Consulting Services went from a $500,000 break-fix company to a $1.5 million managed services provider in only one year, thanks to the power of the IT community.
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Email is the business world's most abused form of communication. Find out how to get a handle on your inbox--and your time. By Kristi Royse
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Your clients are exposed to infected Web pages way more than you think, pointing to a need for more comprehensive security measures. Here's how you can fight back. By Cecilia Galvin
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When you extend your peer group relationship and spend time at another solution provider’s company, you improve your own business—and your colleague’s as well.
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