IT and Business Insights for SMB Solution Providers

Service & Support

Article
October 20th, 2017 | Rich Freeman
Don’t look now, channel pros, but the unconventional managed services co-op is slowly bringing its vision of managed services domination via mass buying power and shared processes to life. - read more
 
Slide Gallery
October 13th, 2017 | Rich Freeman
There’s no better way to understand the bundled combinations of hardware, software, and services that SYNNEX is betting its future on than taking a close-up look at some real-world examples on display last week at the distributor’s Inspire partner event. - read more
 
Article
October 13th, 2017 | Colleen Frye with Rich Freeman
CrushBank is an IT help desk application built on IBM’s Watson that leverages AI and machine learning to help engineers and technical support teams solve problems faster while documenting and retaining organizational knowledge. - read more
 
News
October 12th, 2017 | Joel Zaidspiner
The second annual conference and expo for MSPs, VARs, systems integrators, and other technology businesses features educational sessions designed to accelerate growth. - read more
 
Article
September 21st, 2017 | Michael Goldstein
LAN Infotech is all-in on helping its nonprofit customers obtain and deploy business-class technology that not only helps them run more efficiently, but can change people’s lives. - read more
 
Article
September 15th, 2017 | Mark Smith
MSPs can help medicare providers earn an average of $100K per year using a new law called MIPS (Merit-based Incentive Payment System) … and get the government to subsidize their managed service fees. - read more
 
Article
September 11th, 2017 | James E. Gaskin
Upcoming accounting rules changes will affect channel leasing options. - read more
 
News
September 6th, 2017 | ChannelPro
The new release also adds hover-over status icons to pop up menus for improved dashboard visibility. - read more
 
News
August 23rd, 2017 | ChannelPro
The new addition to the vendor's Unbox managed infrastructure-as-a-service platform emails MSPs or an MSP's ticketing system when services need attention. - read more
 
Article
August 22nd, 2017 | Julie Jacobson
Smart-home integrator Axius signed more than 500 customers to Domotz-based remote IoT management service in just four months; launching wholesale monitoring and end-user support for other home-tech pros at CEDIA 2017. - read more
 

Pages

Subscribe to Service & Support