Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Themed “Protect and Profit,” the live online event featured panels on trends channel pros need to stay on top of, including compliance and liability, ransomware, cyber insurance, workplace threats, and more.
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A dedicated member portal is just one of five key benefits MSPs will receive by joining the Dell Expert Network, a one-stop shop and support program for managed service providers and IT consultants to help them better serve their SMB customers.
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In this report, Redstor examines how Microsoft 365 is not intended to include an all-encompassing backup solution. A simple recovery can be a massive problem if data has fallen out of the retention period and Microsoft 365 has deleted it forever. You can avoid this with a data management and protection service that allows you to set your own retention policies very easily and whose sole purpose is to ensure that your data can be recovered directly back to Microsoft 365, regardless of the state... - read more
A service portfolio manager works with delivery, sales, and marketing to inform your services strategy and plan investments to meet market needs.
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An emerging channel-friendly version of TPM called alternative OEM maintenance (AOM) is giving channel pros a chance to cash in on so-called “technology lifecycle management.”
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Artificial intelligence, the next frontier of automation, will be a business imperative for channel pros who want to become more agile, innovative, and competitive.
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An automated, centralized documentation system shows potential investors your house is in order and saves time during the merger and acquisition process.
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As I sit at my kitchen table—I needed a change of scenery from my desk—I have three employees out sick with COVID and two are awaiting test results (and thus quarantining). Two-thirds of our employees have been infected, and my MSP’s experience over the past two years is becoming the global norm. I am praying the small group that have not been infected stay healthy and strong.
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