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The ASCII Group is a community of independent MSPs, VARS and other solution providers. The...Carbonite
Carbonite is a leading, single-source provider for comprehensive data protection for all the... - Directory
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Latest Videos
Erick and Rich explore Microsoft’s latest security upgrades and headaches, explain why MSPs should focus on profit rather than revenue, and present one more example of why uncaged animals simply don’t belong in passenger cabins.
This week, Erick and Rich have Kaseya’s acquisition of RocketCyber on their mind, along with the importance of normalizing your PSA data and the appeal of a new job opening for a professional sleeper.Latest Slideshows
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Videos
Video
March 5th, 2021 | ChannelPro
Erick and Rich explore Microsoft’s latest security upgrades and headaches, explain why MSPs should focus on profit rather than revenue, and present one more example of why uncaged animals simply don’t belong in passenger cabins.
- read more
Video
February 26th, 2021 | ChannelPro
This week, Erick and Rich have Kaseya’s acquisition of RocketCyber on their mind, along with the importance of normalizing your PSA data and the appeal of a new job opening for a professional sleeper.
- read more
Video
February 19th, 2021 | ChannelPro
Erick and Rich discuss Lenovo’s purchasing program for selling data center gear as a service, the dangers of perfectionism when it comes to running a business, and two great gift options for ex-significant others to remember for next year’s Valentine’s Day.
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Video
February 12th, 2021 | ChannelPro
Erick and Rich discuss SolarWinds MSP’s security-focused partner event, the importance—for you and your customers—of redundant internet connectivity, and a man who discovered that AirPods work better in your ears than your stomach.
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Video
February 5th, 2021 | ChannelPro
This week, Erick and Rich ponder the strategic implications of ConnectWise buying Service Leadership, urge you to audit your service desk rather than guess how well it’s doing, and marvel at a COVID-friendly film festival with precisely one attendee.
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Video
January 29th, 2021 | Rich Freeman
Erick and Rich trade thoughts on the new managed antivirus solution from Huntress, what to do when your managed services toolset is delivering diminished returns, and a Microsoft chatbot that lets you talk to dead people.
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Video
January 22nd, 2021 | ChannelPro
This week, Erick and Rich take a look at ChannelPro’s annual industry preview article for 2021, explore the importance of reviewing your performance in 2020, and discuss the wisdom of sampling a new variety of gin made with Elephant dung.
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Video
January 15th, 2021 | ChannelPro
Erick and Rich mull the meaning of Kaseya’s new Unified RMM framework, encourage channel pros to rethink their marketing plans, and explain why dried yellow mealworms could be your secret to weight loss success.
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Video
January 8th, 2021 | ChannelPro
Erick and Rich greet the new year with a look at SolarWinds MSP’s new name, the new business plan you should be drafting right now, and the amusing fallout from a little too much holiday drinking for a reveler in the U.K.
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Blog Entry
January 3rd, 2021 | Karl Palachuk
We've had a great year on YouTube!
We had just over 61,000 views - and more than 2,800 hours of total watch time. And we've added almost 600 new subscribers.
Our most popular playlist is SOPs - Standard Operating Procedures.
I always appreciate comments and questions on these videos.
#1 Video - SOP: Service Manager Roles and Responsibilities
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