IT and Business Insights for SMB Solution Providers

SOPs

Blog Entry
February 5th, 2019 | Karl Palachuk
All About Service Agreements for I.T. Consultants (Service Agreements for SMB Consultants - Applying the Book) Next Offering: - Five Tuesdays - February 12 - March 12, 2019 -- Register Now - All classes start a 9:00 AM Pacific - read more
 
Blog Entry
February 3rd, 2019 | Karl Palachuk
Great New Mini Class: Supercharge Hiring, Team Building, and Sales with DiSC - read more
 
Blog Entry
January 25th, 2019 | Karl Palachuk
I sometimes mention my four-step process for standing up at a client's office. I casually mentioned this in a class I was teaching Tuesday when someone asked me where they could find the article or blog post on this. And I realized: I don't think I've actually posted it before. - read more
 
Blog Entry
December 22nd, 2018 | Karl Palachuk
Employee Onboarding – Mini Class Want a great way to kick off the new year? Tune up you employee onboarding process. - read more
 
Blog Entry
December 13th, 2018 | Karl Palachuk
NexGen is always a great event. And for the last two years, it's been the last big event of the year. My overall feeling about this event was that it was relaxed. Vendors were relaxed because the next thing they get to do is go home and enjoy the holidays. And pretty much the same thing was true for attendees. - read more
 
Blog Entry
December 2nd, 2018 | Karl Palachuk
Ta-Daaa! It's finally done. I just posted Volume Four of the Managed Services Operations Manual in the Small Biz Thoughts Community. This is the audio book version. - read more
 
Blog Entry
November 5th, 2018 | Karl Palachuk
Over on my YouTube Channel - www.youtube.com/smallbizthoughts - Stefan asked about putting time entries into tickets. In particular, how do you keep up with super-quick notes without charging fifteen minutes (or some other number) every time a technician opens a ticket? - read more
 
Blog Entry
October 21st, 2018 | Karl Palachuk
Things are always changing in the Small Biz Thoughts Community. I just posted this "news" video, announcing that we now have the Managed Services in a Month book in Audio Book format available to download at no additional charge! See the video: - read more
 
Blog Entry
October 5th, 2018 | Karl Palachuk
Volume 2 of the Managed Services Operations Manuel set has just been added to the Small Biz Thoughts Community! As promised, I am adding all of my books and materials into the Community. With this addition, the value of downloads now exceeds $3,600 ! - read more
 
Blog Entry
October 5th, 2018 | Karl Palachuk
If you're looking for some good resources to bookmark, start here: Have you seen our YouTube Channel? We've got over 450 Videos over at https://www.youtube.com/user/smallbizthoughts. Among them you'll find an SOP Playlist with over 160 quick SOP Videos. - read more
 

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