IT and Business Insights for SMB Solution Providers

SOPs

Blog Entry
December 2nd, 2018 | Karl Palachuk
Ta-Daaa! It's finally done. I just posted Volume Four of the Managed Services Operations Manual in the Small Biz Thoughts Community. This is the audio book version. - read more
 
Blog Entry
November 5th, 2018 | Karl Palachuk
Over on my YouTube Channel - www.youtube.com/smallbizthoughts - Stefan asked about putting time entries into tickets. In particular, how do you keep up with super-quick notes without charging fifteen minutes (or some other number) every time a technician opens a ticket? - read more
 
Blog Entry
October 21st, 2018 | Karl Palachuk
Things are always changing in the Small Biz Thoughts Community. I just posted this "news" video, announcing that we now have the Managed Services in a Month book in Audio Book format available to download at no additional charge! See the video: - read more
 
Blog Entry
October 5th, 2018 | Karl Palachuk
Volume 2 of the Managed Services Operations Manuel set has just been added to the Small Biz Thoughts Community! As promised, I am adding all of my books and materials into the Community. With this addition, the value of downloads now exceeds $3,600 ! - read more
 
Blog Entry
October 5th, 2018 | Karl Palachuk
If you're looking for some good resources to bookmark, start here: Have you seen our YouTube Channel? We've got over 450 Videos over at https://www.youtube.com/user/smallbizthoughts. Among them you'll find an SOP Playlist with over 160 quick SOP Videos. - read more
 
Blog Entry
September 27th, 2018 | Karl Palachuk
Gotta say: I love the stuff we're doing on this year's SMB Roadshow. We've only got TWO shows left this year! So if you haven't signed up yet, now is a great time. Full info at www.SMBRoadshow.com. - read more
 
Blog Entry
September 15th, 2018 | Karl Palachuk
Just added a totally new SOP-related product to the Small Biz Thoughts Community: The Internet Domain Documentation Kit. - read more
 
Blog Entry
September 9th, 2018 | Karl Palachuk
The 4-volume set Managed Services Operations Manual has a new low price point! - read more
 
Blog Entry
August 28th, 2018 | Karl Palachuk
Somebody asked me about the difference between the Small Biz Thoughts Community and the ASCII Group. I had to smile. I've been an ASCII member and advocate for a LOOOONG time. I joined ASCII originally for one of their primary benefits: A massive vendor discount. I was looking to buy some RMM licenses back in the day when the vendor insisted on selling 100, or 1,000, or 10,000 at a time. - read more
 

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