IT and Business Insights for SMB Solution Providers


Blog Entry
March 15th, 2021 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures - read more
Blog Entry
January 25th, 2021 | Karl Palachuk
 I was bragging a bit on Facebook the other day about how much traffic we're getting on our YouTube channel - We have reached 7,000 views per month! One of my longtime Facebook friends, David, made the following comment: - read more
Blog Entry
January 4th, 2021 | Karl Palachuk
You May Have Missed This . . . I somehow managed to post 110 posts to this blog in 2020. That's about nine per month. Many people primarily get information about what I'm up to on this blog. Others, primarily through my newsletter (sign up at, and still others via my YouTube channels. - read more
Blog Entry
January 3rd, 2021 | Karl Palachuk
We've had a great year on YouTube! We had just over 61,000 views - and more than 2,800 hours of total watch time. And we've added almost 600 new subscribers. Our most popular playlist is SOPs - Standard Operating Procedures. I always appreciate comments and questions on these videos. #1 Video - SOP: Service Manager Roles and Responsibilities - read more
Blog Entry
December 12th, 2020 | Karl Palachuk
 I have been creating a lot of videos in the last few years. In fact, I have over 270 SOP videos on my playlist at, and I have about 700 videos in total. - read more
Blog Entry
November 20th, 2020 | Karl Palachuk
Our amazing and always-popular Rayanne Buchianico is teaching a totally-revised class, starting next week: Automate Your Accounting with QuickBooks Online and Integrated Apps – 5W15 - read more
Blog Entry
October 5th, 2020 | Karl Palachuk
If you only read this blog, you may have missed some of the other stuff I do. I put a list of recent activities in my weekly newsletter (signup here).  - read more
Blog Entry
October 1st, 2020 | Karl Palachuk
Perhaps the luckiest thing that happened to me in 1995 is that I read The E-Myth Revisited by Michael Gerber for the first time. (I have re-read it many times since then.) - read more
Blog Entry
September 29th, 2020 | Karl Palachuk
We get letters .  . . John asks,  - read more
Blog Entry
September 23rd, 2020 | Karl Palachuk
Hewlett Packard (HP) has a very famous set of guiding principles they refer to simply as “The HP Way.” You can search that term and find a couple of different variations. These guidelines help employees, managers, sales people, and administrators to have a common framework. - read more


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